Technical Program Manager - TEKsystems

Description:

As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support.

We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us.

At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for a Technical Program Manager to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.

Let’s partner. Together, we can accomplish amazing things.

Management Responsibilities

• Understand and manage customer requirements (resource management and environmental factors) to ensure contract compliance and customer satisfaction.

• Ensure engagement methodology is followed by team from opportunity assessment to project closeout.

• Financial and contractual responsibility for engagement profitability.

• Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves.

• Ensure Service Management Office project management methodology is followed on all client engagements.

• Mentor, manage and develop project team members.

• Conduct annual reviews and provide feedback throughout the year on employee performance where required.

• Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies.

• Responsible for the leadership and mentorship of Engagement Managers and delivery resources within the account, meet with and mentor individual project Delivery teams to ensure all behaviors, goals, and deliverables are aligned bidirectionally from TEK, to Delivery, to the Client, to the project.

Required Education and/or Experience:

• Bachelor’s Degree or equivalent, relevant experience

• 10+ years of experience in information technology and/or professional services.

• 8+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment or equivalent, relevant experience in managing resources in appropriate environment.

• Experience managing, delivering and administrating client professional services agreements including the change management process.

• IT Experience: Delivery Management, Senior Project Management, Scrum Master, Execution Management, Technology Strategy or other IT leadership experience.

• Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), and Agile methodologies including SAFe, Scrum, or other relevant certifications a plus.







About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.