Technical Program Manager - Liberty Mutual

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.

This role has a hybrid work schedule (2 days per week in the office) and we will only consider candidates based in Boston, MA / Portsmouth, NH / Plano,TX.  

Job summary:

The US Retail Markets (USRM) is embarking on a multi-year business-led, technology-enabled transformation called Frontier. This program will transform USRM through radical simplification and acceleration of how we go to market, powered by a modern, future-ready unified insurance platform. We are seeking a Technical Program Manager to oversee the implementation of a module in our upcoming Unified Insurance Platform (UIP). This prominent position will involve interaction with leadership at various levels, including USRM ELT members, and will be accountable for leading planning and execution across multiple portfolios, domains, and consulting partners. 

The candidate will oversee the successful lead and delivery of one or more complex and impactful transformation programs across a value stream that encompasses numerous portfolios, domains, and organizations over multi-year deliverables. Facilitate collaboration among senior leaders and subject matter experts within the delivery value streams to establish a clear mission and approach, ensuring sequencing of deliveries to meet both business and technology objectives.  

Primarily responsible for regular executive communications with cross-functional groups of Business Owners, Product Leaders, and Engineering Directors to define program goals, monitor progress, and manage dependencies effectively. Possess strong technical backgrounds (preferably in building highly scalable platforms, products, or services) with the capability to proactively identify and mitigate technical risks throughout the delivery life cycle.

About the job:

• Drive delivery planning and execution of multi-year technology investments by partnering with leaders from various cross-functional teams such as Experience, Business, Operations, Technology, Architecture.
• Understand the business strategy, technical capabilities and design approaches within product, program, or domain.
• Ensure translation of the strategy and platform/product requirements into technical requirements and solutions in collaboration with partner teams and engineering counterparts to develop an incremental technical delivery plan that maps back to business outcomes.
• Develop multi-year roadmaps with all key tech interaction points, dependencies, to enable sustainable Tech execution.
• Bring together cross functional Solution and Portfolio Teams to create shared consciousness of vision and mission, in partnership with product.
• Transform ambiguity into clear and concise direction to implementation teams, and Leadership, in partnership with product organization.
• Create clear lines of communication across all relevant teams, identifying and eliminating friction that could impact planning and execution.
• Complete dependency mapping across multiple Domains and Portfolios, to ensure Program Increment objectives and plans are harmonized across all dependent teams, and actively drive execution.
• Define Program Tech Delivery measures (for example, agile maturity metrics), and report across the organization, including Program Financials and execution team health.
• Serve as the primary point of contact for the Program, providing consistent, accurate, timely information about the Program, and document and facilitate Tech Delivery logistics.  
• Keep abreast of evolving technology landscape, both internal and external, to help shape solutions to have technical longevity.
• Operate with limited guidance and direction.
• Serve as a thought leader in Scaled Agile Delivery and Agile Maturity across the organization.

• Bachelor’s or Master’s Degree in technical or business discipline.
• Minimum 10+ years of client facing Program / Project Management or implementation consulting experience including delivering software solutions in an agile environment.
• In-depth knowledge of IT concepts, strategies and methodologies and their application to business opportunities.
• In-depth knowledge of business operations, objectives and strategies. In-depth knowledge of agile methodology, and ability to mobilize multiple agile delivery teams across multiple domains towards a single mission.
• Ability to promote a team environment consisting of several teams.
• Expert knowledge of technology and industry trends. Able to lead technical decisions and problem solving using technical expertise.
• Highly developed negotiation, facilitation and consensus building skills demonstrated through effective interactions with cross-functional stakeholders.
• Primarily leads and executes on regular executive communications with cross functional group of Business Owners, Product Leaders, and Engineering Directors to define program objectives, track progress, and manage dependencies effectively.
• Highly developed interpersonal skills to drive and influence major transformational program outcomes.

**This position may have in-office requirements depending on candidate location.**

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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