Technical Records Specialist 1 - CYFS - State of Idaho

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date. 

The Department of Health and Welfare is recruiting an individual with exceptional customer service skills for a Technical Records Specialist 1 position with The Division of Youth Safety and Permanency. The position is located at our Pocatello office. This administrative support staff position is a benefits-eligible position that requires attention to detail, invoicing, contracts, exemplary customer service, organization skills, and the ability to effectively communicate with internal and external customers.

The ideal candidates must be personable and professional with excellent customer service skills, be detail-oriented, self-motivated, and have the desire to work in a team environment.

This position is not eligible for telework.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION 

We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit. 

OTHER EXCELLENT BENEFITS

• 11 paid holidays
• Generous vacation and sick leave accrual beginning as soon as you start 
• Paid parental leave
• Medical, dental, vision insurance - incredible rates!(full-time/30+ hours per week)
• PERSI Choice 401(k)
• Deferred compensation plan
• Life insurance
• Short and long-term disability insurance
• Student Loan Forgiveness
• Wellness programs
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSA) 
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

• Performs a wide variety of secretarial functions; coordinates non-routine secretarial and clerical activities.
• Gather information, make decisions, resolve problems, and respond to inquiries.
• Perform specialized support work that involves an in-depth knowledge of the program.
• Provide general administrative support to child welfare social workers.
• Provide front desk and phone coverage.
• Review, evaluate, approve, and process records and/or documents.
• Provide accuracy with invoicing and contracts.
• Prepares financial transactions such as credit card transmittals and other bookkeeping records.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

MINIMUM QUALIFICATIONS:

• Experience monitoring a records system to identify and correct errors. Typically gained by one year of full-time work experience.
• Experience researching a variety of sources to resolve problems. Typically gained by one year of full-time work experience.
• Experience interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments. These complex decisions could have affected the social or economic well-being of others or would result in a service or action being denied. Typically gained by one year of work experience.
• Experience entering and retrieving data using a computerized records system. Typically gained by six months of work experience.

SPECIALTY MINIMUM QUALIFICATIONS:

• Experience using Microsoft Office (Word, Excel, Power Point) products at an intermediate or advanced level. Typically gained by at least one year of experience where these products were used daily as part of job requirements.

Learn About a Career with DHW

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL:dhwjobs@dhw.idaho.gov 
PHONE:(208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.