Technical Resource Engineer - U.S. Pipe 2024

Why Join Our Team?

Do you want to be part of a team that is making a positive difference in lives all across the globe? Do you want to be part of a culture where you are recognized, respected, and rewarded for a job well done? U.S. Pipe has been providing quality water and wastewater products since 1899, and for the past 120 years we have proudly supported local governments, municipalities, water departments, and businesses all across the United States, and the world.

What We Offer:

• Team Collaboration: Join a team-oriented environment where collaboration is not just a buzzword but a priority.
• Career Growth: Be part of an industry leader renowned for world-class design, manufacturing, sourcing, and distribution, and take your career to the next level.
• Comprehensive Benefits: We provide a comprehensive benefits package with options tailored to meet your needs and those of your family.

About the Role:

U.S. Pipe is seeking an Technical Resource Engineer to join our team. This  position responsibilities will include consults with owners, owner’s representatives (consulting engineers), and customers regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company’s products and maintain the end user’s satisfaction.

Specific Responsibilities:

• Drives specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners.
• Supports the sales staff.
• Performs field investigations on an as needed basis of customer complaints when the company’s product fails to meet the customer’s expectations making recommendations as to remedial action required to resolve the source of the dissatisfaction. 
• Recommendations are also made concerning financial settlements on customer damage claims.
• Consults with owners and owner’s representatives concerning the proper application of the company products and assists in drafting project specifications incorporating ANSI, AWWA, ISO and other applicable standards. 
• Assists in design of product systems to meet specific project needs incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design procedures. 
• This consultation may involve corrosion affects and prevention of the company’s products.
• Consults with customers (including distributors, contractors, and owner’s personnel) on proper application, assembly, and installation of the company’s products. 
• Trains installation personnel in the proper assembly and installation techniques.
• Meets with owner’s personnel to discuss failures of the company’s products to meet performance expectations and participates in mutual resolutions to achieve the owner’s expectations.
• Consults with various company department heads and advises on service and product shortcomings effecting remedial action as required.

Qualifications:

• Requires a BS in Engineering (Civil/Mechanical preferred).
• Waterworks or Public Utilities experience preferred.
• Possess problem solving skills
• Requires good verbal, written and presentation skills. 
• Must have the ability to apply standard engineering principles to situations and be able to develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner. 
• Must have a general knowledge of construction equipment and its capabilities, and construction practices and procedures. 
• Must be able to communicate and negotiate with disappointed people under less than amicable conditions.
• Every employee is expected to demonstrate the following core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork.
• Scope Data/Working Conditions/Physical Demands:

The employee will be working “on-road” 25%-50% business travel, heavy at times.  It will require business travel to the various pipe plants and job sites, thus exposing the employee to Foundry operations and heavy construction.  The employee will be exposed to the following working conditions:  Extreme heat, cold, and noise.

The employee will be required to perform the following actions (from time to time):  Standing, Walking, Balancing, Stooping, Kneeling, and Reaching.