Technical Scheme Manager - Eurofins

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specializedclinical diagnostics testing.

Job Description

Key Responsibilities:

Reporting into the Business Unit Manager, the Food Assurance US Technical Scheme Manager is responsible for design, development, execution and compliance to scheme and ISO 17065 accreditation requirements across the assigned certification activities in the United States. This program area delivers services comprised primarily of dietary supplements good manufacturing practices certification and supplier auditing, with the potential to own other related and aligned assurance services. This generally includes the following:

• Serve as SME for assigned program area/s, which may also include engagement with and relationship management of external scheme owners.
• Develop and maintain scheme documents, policies and procedures relevant to assigned program area/s.
• Maintain knowledge of and assure program compliance with ISO 17065 independent third party assessment principles.
• Govern competency requirements and perform scheme specific training for a global audit and technical reviewer teams and other internal personnel.
• Offer robust and prompt support to clients and internal colleagues, addressing technical queries with clarity and precision.
• Perform technical review of facility or product audits and assessments, as part of the certification process, ensuring all scheme specific KPIs are met.
• Support and facilitate internal and accreditor audits of scheme records and procedures.
• Collaborate with the marketing and sales teams to produce engaging and informative materials for trade events, webinars or business development.
• Maintain up to date technical expertise though continuing education.
• Actively participate in and present at industry events toward promoting the value proposition of Eurofins certification services.
• May engage in standards development activities for organizations like ANAB and ISO, contributing to the evolution and understanding of industry benchmarks.
• Contribute to as an advisory role in guiding of business program development strategy.

Essential Duties:

• Applies good practices in all areas of responsibility, as appropriate.
• Prioritize a commitment to excellent and responsive internal and external customer service.
• Demonstrates and promotes the company vision.
• Ensures that Eurofins has appropriate systems, work ethics and policies in place to guarantee a high quality of service to clients.
• Maintains confidentiality and impartiality in all aspects of work and adhere to all procedures established by Eurofins and key clients.
• Manages employee relation issues as per company guidelines and with the support of Human Resources
• Verifies that company employment policies and procedures are being followed correctly.
• Conducts all activities in a safe and efficient manner.
• Performs other duties as assigned.

Knowledge Requirements:

• Administration and Management - Knowledge of project management principles strategic planning, continuous improvement, resource allocation, and coordination and influence of people and resources.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technical - Knowledge of dietary supplement certification scheme requirements, good manufacturing practices and quality management systems.

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