Technical Service Representative - Grease - CITGO Petroleum Corporation

CITGO Petroleum Corporation is a recognized leader in the refining industry and operates under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi, TX, and wholly and/or jointly owns 38 active terminals, six pipelines and three lubricants blending and packaging plants. With approximately 3,300 employees and a combined crude capacity of approximately 807,000 barrels-per-day (bpd), positions CITGO as one of the best-branded supplier companies in the industry.

At CITGO our people are our most important resource. Our core values are Safety, Integrity, Respect, Accountability, and Care.

Job Summary

Provides complex technical services and product support activities to Territory Sales Mgrs. (SAMs), National Account Managers, OEM/Direct Sales and CITGO customers. Maintains information and updates technical information banks. Coordinates and oversees the activities in conducting plant lubrication surveys. Represents CITGO at trade shows. Provides field training to customers, end users and CITGO employees. Acts as liaison between manufacturing operations, product development laboratory, and customers. Provides support in other areas as needed.

Minimum Qualifications

• Should have good mechanical aptitude, lubricants and lubrication knowledge, technical training or background. Good interpersonal skills.
• Bachelor's degree and 5 years of job-related experience required. Bachelor's degree in chemistry, engineering, tribology or related field is preferred.
• Experience in conducting training is desirable.

• Technical training of TSMs (SAMs), Marketers, Marketers' employees and end users regarding products, performance capabilities and technical issues. Coordinate region and Territory technical presentations
• Handle Region technical issues, product recommendations, technical problems, lubricant survey and assist in sales calls. Facilitate field problems through close working relationships with marketers and end users.
• Monitor existing Marketers bulk grease packaging facilities as well as approve new locations and train new packaging location employees
• Stays abreast of industry trends and changes by participating in training schools, seminars and professional organizations. Constantly updates information on trends and improved technical methods. Continues to acquire and gain knowledge in the field of Tribology
• Manages the technical administrative functions, TSRs, cross-references and lubricant surveys. Coordinates the day to day technical and technical administrative needs to the region- TSRs, technical questions, cross-references, product recommendations, report preparation. Handle routine phone requests regarding technical issues
• Participate and assist direct selling opportunities with TSMs, National Accounts, OEM/Direct, and Marketers. Initiate sales calls on direct sales opportunities. Contact OEMs to have CITGO products approved and to uncover selling opportunities.
• Communicate the field and end users perspectives to colleagues and management. Provides the technical perspective on the development of new products. Participates in collecting and monitoring field tests on CITGO products.

Job duties displayed above are not all-inclusive, site-specific responsibilities may be assigned.

Here are the incentives we offer:

• Remote Work options available for eligible positions
• Options are department and/or location specific
• 9/80 Work Schedule Option (where applicable)
• Annual Vacation Incentive (40-120 hours of additional pay) for Eligible Employees
• Paid Vacation Time
• Company-Paid Holidays
• Caregiver Leave
• Excellent 401(k) Match
• Pension Plan
• Company-Paid Sick Leave and Long-Term Disability
• Medical, Dental, & Vision Plans; FSA and HSA options
• Company-Paid Life Insurance for Active Employees
• Healthy Rewards Program
• Service Awards Program
• Educational Assistance Plan
• Dependent Children Scholarships
• Reimbursement for Gym Membership
• Employee Discount Programs
• On-site Health Clinic (select locations)
• On-site Cafeteria (select locations)
• On-site Credit Union and ATM (Corporate office only)
• On-site Fitness Center (select locations)

PLEASE NOTE ALL JOBS DO NOT QUALIFY FOR ALL PERKS

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID - 906