Technical Service Specialist Generators - BRIGGS & STRATTON LLC
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: - As a Technical Service Specialist your goal is to
perform complicated technical service functions. This includes
communication between internal departments, service dealers, central
distributors, field sales staff and customers in order to resolve
complex requests, questions and concerns associated with company
products/services. You will do this by: Acting as subject matter expert
in responding to and resolving a variety of product, service requests,
questions and concerns of moderate complexity via telephone, e-mail, and
other technologies. Investigating and troubleshooting matters concerning
repairs or procedures to correct problems associated with electrical or
mechanical systems. Conducting research and investigations to determine
validity of warranty claims and may make warranty policy adjustments as
required. Communicating with both internal and external partners in
order to resolve inquiries. Assisting with locating various product
parts in critical situations that require expedient resolution.
Providing guidance and training to internal customer service
representatives and other staff. Maintaining and continuously improving
knowledge of principles, practices and procedures regarding company
products and equipment for unique situations that require new and
creative solutions. Entering customer contact details into Customer
Relationship Management software. The above statements are intended only
to describe the general nature of the job and should not be construed as
an all-inclusive list of position responsibilities. You are the kind of
person who is/has: Detail oriented Strong verbal communications skills
able to present professionally with strong phone etiquette - Required
Qualifications: High School Diploma or Equivalent Customer or technical
support experience Minimum three years of experience in troubleshooting
and repair capacity Basic understanding of generator operations
Preferred Qualifications: Engine powered product service industry
experience Generator troubleshooting experience Knowledge of
electricity - including A/C voltage Additional Knowledge & Skills: Good
written and verbal communication skills Strong negotiation and problem
resolution skills Strong interpersonal skills to deal effectively and
efficiently with diverse groups of people in a dynamic environment
Proficient computer skills Strong mechanical aptitude and technical...
For full info follow application link. Briggs & Stratton Corporation is
committed to a policy of equal employment opportunity. The Company
conducts all employment practices without regard to race, sex, color,
religion, national origin, age, disability, protected veteran's status,
pregnancy, genetic information, sexual orientation or any other basis
prohibited by law. Briggs & Stratton also undertakes affirmative action
to assure equal employment opportunity for minorities and women, for
persons with disabilities, and for protected veterans. *
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C1A9510B18AB4D85
perform complicated technical service functions. This includes
communication between internal departments, service dealers, central
distributors, field sales staff and customers in order to resolve
complex requests, questions and concerns associated with company
products/services. You will do this by: Acting as subject matter expert
in responding to and resolving a variety of product, service requests,
questions and concerns of moderate complexity via telephone, e-mail, and
other technologies. Investigating and troubleshooting matters concerning
repairs or procedures to correct problems associated with electrical or
mechanical systems. Conducting research and investigations to determine
validity of warranty claims and may make warranty policy adjustments as
required. Communicating with both internal and external partners in
order to resolve inquiries. Assisting with locating various product
parts in critical situations that require expedient resolution.
Providing guidance and training to internal customer service
representatives and other staff. Maintaining and continuously improving
knowledge of principles, practices and procedures regarding company
products and equipment for unique situations that require new and
creative solutions. Entering customer contact details into Customer
Relationship Management software. The above statements are intended only
to describe the general nature of the job and should not be construed as
an all-inclusive list of position responsibilities. You are the kind of
person who is/has: Detail oriented Strong verbal communications skills
able to present professionally with strong phone etiquette - Required
Qualifications: High School Diploma or Equivalent Customer or technical
support experience Minimum three years of experience in troubleshooting
and repair capacity Basic understanding of generator operations
Preferred Qualifications: Engine powered product service industry
experience Generator troubleshooting experience Knowledge of
electricity - including A/C voltage Additional Knowledge & Skills: Good
written and verbal communication skills Strong negotiation and problem
resolution skills Strong interpersonal skills to deal effectively and
efficiently with diverse groups of people in a dynamic environment
Proficient computer skills Strong mechanical aptitude and technical...
For full info follow application link. Briggs & Stratton Corporation is
committed to a policy of equal employment opportunity. The Company
conducts all employment practices without regard to race, sex, color,
religion, national origin, age, disability, protected veteran's status,
pregnancy, genetic information, sexual orientation or any other basis
prohibited by law. Briggs & Stratton also undertakes affirmative action
to assure equal employment opportunity for minorities and women, for
persons with disabilities, and for protected veterans. *
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C1A9510B18AB4D85
Source : BRIGGS & STRATTON LLC