Technical Service Specialist - Irvine, CA - Georgia IT Inc.
Irvine, CA
About the Job
Job Title : Technical Service Specialist
Location : Irvine, CA/ Irving, TX
Position Type : Contract
Rate : Doe/hr. On W2
US Citizen, Green Card and GC EAD preferred.
Job Description:
Location : Irvine, CA/ Irving, TX
Position Type : Contract
Rate : Doe/hr. On W2
US Citizen, Green Card and GC EAD preferred.
Job Description:
- Two to four years help desk experience required.
- Outstanding interpersonal and soft skills.
- Excellent telephone skills and ability to deal with all situations with exceptional customer service.
- Excellent problem diagnosis and problem solving skills.
- Ability to analyze customer problems by type and severity for problem determination and resolution.
- PC and printer trouble shooting experience.
- Experience using Active Directory.
- Experience supporting and trouble shooting network connectivity.
- Experience supporting VPN and remote access.
- Strong verbal and written communication skills.
- Proficient typing skills (using two hands and all fingers) to be able to record troubleshooting information while talking on the phone.
- Must be flexible to work any shift from opening at 4am Pacific Time to closing at 8:00pm Pacific Time, Monday through Friday.
- Also must be available to work Saturday shifts as a possible regular schedule or as needed.
- AA degree Technical certification a plus.
- Previous Dealer Services Help Desk experience preferred.
- Previous experience using a call/incident tracking system.
Source : Georgia IT Inc.