Technical Services Engineer - New York, NY - Georgia IT Inc.
New York, NY
About the Job
Position: Technical Services Engineer
Location: New York, NY
Type: Full Time (Direct Hire)
Interview Process: Phone, then Face-to-Face
Salary: $95K - $105K (DOE) - Negotiable
Description:
Essential Duties and Responsibilities:
QUALIFICATIONS
Desired Characteristics:
Education / Experience:
Location: New York, NY
Type: Full Time (Direct Hire)
Interview Process: Phone, then Face-to-Face
Salary: $95K - $105K (DOE) - Negotiable
Description:
- We are looking for a Technical Services & Sales Engineer to jump on board our rapidly growing team to help support our cutting edge advertising platform for our global sales and service organizations.
- The responsibilities for the successful candidate will include, but not be limited to:
- Providing training and technical advice to our clients.
- Developing bespoke implementations for advertising campaigns.
- Supporting sales in client meetings.
- Post-sales technical support for our top clients.
- Maintaining technical documentation.
- Requirement gathering.
- Feedback of information to the product and engineering teams.
Essential Duties and Responsibilities:
- Build up knowledge and establish a deep understanding of our Rich Media solution.
- Provide 2nd / 3rd level support that cannot be covered by the first level support team / analyze and solve issues.
- Supporting the sales team during client meetings.
- Be the primary contact for technical teams at customers and partners for all Rich Media related enquiries.
- Communicate with other members of the global Client Service Team to provide a timely resolution to customer issues.
- Provide regular training, both in house and externally.
- Have direct contact with the Rich Media product team to discuss future product features, enhancements and functionalities.
- Write and edit documentation and other instructions as requested and help to maintain the quality and integrity of support documentation.
- Maintain online databases tracking customer support and customer contacts.
- Stay up to date on new web technologies.
QUALIFICATIONS
- Very good skills in JavaScript and HTML5
- Good working knowledge of Flash (AS3).
- Strong technical background in Web technologies such as HTTP, HTML, XML and CSS.
- Ability to debug JavaScript problems.
- Proven written and verbal skills in English.
Desired Characteristics:
- Team player with ability to work in a global team.
- Strong interpersonal and communication skills.
- Organized with the ability to prioritize work and track multiple tasks and projects.
- Desire to solve problems and write patches to prevent them recurring.
- Desire to improve/enhance engineering skills and make contributions to the product code base.
Education / Experience:
- Degree in Computer Science or related subject preferred with a strong academic record.
- 3+ years experience in the online advertising industry preferred..
- Technical writing experience is a plus.
Source : Georgia IT Inc.