Technical Services Manager at The Garland Company, Inc.

JOB DESCRIPTION: TECHNICAL SERVICES MANAGER  

Position/Title:                       Technical Services Manager

Exempt/Non-Exempt:           Exempt

Reports to:                            Director or Products and Systems

GENERAL SUMMARY OF POSITION: 

The Technical Services Manager is responsible for providing expert technical and architectural support as needed to our salesforce via phone and/or e-mail.  At times, the Technical Services Manager will also be required to travel throughout the United States and Canada, provide in-field consultation and assistance to salespeople, roofing contractors, general contractors, project managers and other design professionals regarding “problem” jobs, product application and other technical training.

CORE & ESSENTIAL FUNCTIONS:

• Provides consultation or expert advice to our salesforce, contractors, customers, etc concerning the products, product/roof system approvals, competitive information and roofing techniques
• Assist the salesforce in trouble-shooting and creative problem-solving. This may include visiting job sites for a visual inspection to make a proper assessment for a solution
• This position will require a working knowledge of construction product specifications and detail drawings
• Assist in training the new and seasoned members of the sales force as needed, as well as train contractors on application techniques
• Assist in the review and issuance of new roof system warranty requests
• Review warranty repair requests (adjustments), and assist in the information gathering, scope of work development, and proposed resolution of the adjustment
• Will assist in the codes and approvals program, including maintenance of existing approvals as well as assisting in the building and assembly of the test samples and systems
• Keeps abreast of technical issues, market conditions and competitive activities through the reading of pertinent literature and consulting with technical service team including Corporate product management and internal engineering teams
• Assist in the efforts of the Product Management, Engineering, Warranty and Codes and Approvals Teams
• Assist in the maintenance of the technical literature
• Other duties as assigned

QUALIFICATIONS AND SKILLS:

Must possess experience with roofing, waterproofing and general commercial construction practices. Must be able to provide prompt service for all requests and be flexible with their time as availability at times may be needed outside of standard working hours. Experience in commercial construction; preferably in roofing and/or cladding, is preferred.  Possession of at least a high school diploma or equivalent and a post-secondary degree is preferred. Demonstrated aptitude for problem-solving; ability to determine solutions for our sales force. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications. Driving is a requirement for this position. Must have the ability to travel both domestically and internationally, so the ability to travel by plane, operate a motor vehicle and maintain a driver’s license are required. Must have a vehicle in good working condition and ensure it meets all safety, insurance, and legal requirements.  Overnight domestic and international travel required.

PHYSICAL REQUIREMENTS:

Ability to communicate orally in a clear, concise and effective manner with the customers, account representatives, company representatives, management, staff, and the public in face-to-face, one-on-one and group settings. Ability to use a telephone for communication. Ability to maintain regular, predictable, and punctual attendance at job and client locations, conferences, and all other designated locations. Ability to establish and maintain effective working relationships with others. Use office equipment such as a personal computer, copier and facsimile machines. Ability to communicate in writing in a clear, concise and effective manner. Sit, walk and/or stand for extended time periods. Hearing and vision required to be within normal ranges. Ability to accurately distinguish color variation. Read at, above, and below shoulder height. Occasionally stoop, kneel or crouch. Sufficient manual dexterity required to operate equipment. Must be able to carry, push, pull, reach and lift up to 50 lbs.; climb ladders/extension ladders, climb scaffold stair towers; climb and traverse different roof levels.  The ability to be lifted to and work at varying heights. Sufficient manual dexterity to cut and manipulate products/ materials and use a flashlight. Ability to properly use Personal Protective Equipment (PPE).  Ability to work in inclement weather with frequent exposure to the elements. Ability to tolerate household and other types of typical industrial / construction chemicals and solvents while properly using and wearing PPE as necessary. Ability to occasionally work evenings, weekends, and overnight travel required. Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record. Overnight travel may be required.

EQUAL OPPORTUNITY EMPLOYER:

The Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state or local law.