Technical Services Manager - Insight Recruitment

We are seeking an experienced and dedicated Technical Service Manager to lead and oversee technical teams, ensuring high technical standards and customer satisfaction. Our company is a well-established leader in the Midwest, in the low-voltage integration & fire safety industry, with many employees enjoying long tenures ranging from 7 to over 30 years. This is an exciting opportunity to significantly impact a growing region within the company while balancing multiple priorities in a fast-paced, collaborative environment.

?Compensation: $85k - $120k, including bonuses + full benefits. 

Key responsibilities include: 

- Leading the performance of technical teams, overseeing profit and employee development.

- Planning and scheduling projects to meet client needs. 

- Managing financial and operational metrics for profitability. 

- Supporting sales and clients with customized service plans. 

- Aligning processes with other technical leaders to maintain consistency across regions.

- Overseeing technical standards to ensure proper team training. 

- Managing projects to ensure they are completed on time, within budget, and meet customer specifications. 

- Developing employees to meet performance standards and promoting continuous learning.

Primary Responsibilities: 

- Financial Management: Ensure department profits meet or exceed budgets and manage staffing hours to maintain productivity. 

- Marketing: Participate in sales calls, deliver presentations, and maintain direct customer communication throughout project lifecycles. 

- Client Support: Develop technical support strategies and ensure high client satisfaction through consistent communication and service. 

- Technical Standards: Train staff on the highest standards of integration support and ensure adherence to these standards. 

- Staffing Management: Hire and maintain an adequate staff size and manage subcontractor networks.

- Project Management: Assign Project Managers, maintain schedules, and ensure project costs remain within 110% of the budget. 

- Employee Development: Develop goals aligned with business plans and provide training and performance feedback. 

Qualifications: 

- Advanced knowledge in technology and managerial, business, and financial planning skills.

- Strong computer literacy and the ability to adapt to new technologies. 

- Proven ability to manage teams and multiple technical installations. 

- Experience with systems like Fire Alarm, Audio/Video, Nurse Call, Intercom, security, and access control. 

Required Education and Experience: 

- Formal technical training or equivalent experience in management and system installations.

- Certifications such as AVIXA CTS or NICET Level II preferred (must obtain within one year).

- Valid driver’s license and vehicle insurance required. 

This role offers the chance to work in a dynamic environment where technical expertise, leadership, and customer service all come together to make a significant impact.