Technical Services Technician - The Computer Merchant, Ltd
Brandenton, FL 34205
About the Job
JOB TITLE: Technical Services Technician
JOB LOCATION: Remote
WAGE RANGE*: $40-50K
JOB NUMBER: 24-01582
REQUIRED EXPERIENCE:
JOB DESCRIPTION
Technical Services Technician
JOB TITLE: Technical Support
Responsibilities
The Technical Support personnel will provide customers with education and consultation services to customers via the 1-800 support line. These will be low volume longer duration support calls that address any customer questions and concerns regarding a recent Tablet Deployment. The support personnel will need to have excellent customer service, communication skills and ability to train/guide customers to solve issues. The support personnel will adhere to a defined process, and the selected candidate will be provided with training.
Required Skills:
Preferred Skills
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Remote
WAGE RANGE*: $40-50K
JOB NUMBER: 24-01582
REQUIRED EXPERIENCE:
- Experience in call center
- IT background
- Bachelor degree
- Good customer service mentality
JOB DESCRIPTION
Technical Services Technician
JOB TITLE: Technical Support
Responsibilities
The Technical Support personnel will provide customers with education and consultation services to customers via the 1-800 support line. These will be low volume longer duration support calls that address any customer questions and concerns regarding a recent Tablet Deployment. The support personnel will need to have excellent customer service, communication skills and ability to train/guide customers to solve issues. The support personnel will adhere to a defined process, and the selected candidate will be provided with training.
- Answer incoming technical support calls on the customer's specific Tablet questions
- Assist with application and tablet installations
- Provide basic training to clinicians calling the support line
- Direct incoming calls to the appropriate internal resource as necessary
- Assist customer with necessary specification forms
Required Skills:
- Phone support experience in a call center environment
- General knowledge of networking, server hardware, and basic operating systems (Server and workstations)
- Requires excellent verbal and written communication and documentation skills
- Strong customer service and ability to exceed client expectations
- Ability to document all client support issues/questions/concerns
- Microsoft Office, Windows 7
Preferred Skills
- iPhone/iPad, Android Smartphone or tablet
- Previous Healthcare experience
- Previous experience implementing and training on software products
- Experience in managed care or healthcare industry
- Understanding HIPAA related policies and experience adhering to compliance standards during integration implementation
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Source : The Computer Merchant, Ltd
