Technical Software Analyst-ServiceNow - HonorVet Technologies

Position Description

• We are seeking a skilled Technical Software Analyst with a strong background in ServiceNow Development and Administration to join our team.
• The ideal candidate will have a combination of technical writing expertise and a ServiceNow Certified System Administrator certification.
• This role involves working closely with ServiceNow developers, administrators, and stakeholders to create, maintain, and optimize technical and training documentation, ensuring it aligns with the organization’s business objectives and technical standards.

Your future duties and responsibilities

• Collaborate with the ServiceNow development team to understand platform customizations, integrations, workflows
• Create, maintain, and enhance Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Assist in troubleshooting and analyzing platform issues, incidents, and requests as needed.
• Administer ServiceNow instances, including user management, data import/export, performance monitoring, and scheduled maintenance.
• Investigate and document technical processes, configurations, and customizations within the ServiceNow platform.
• Develop and maintain comprehensive technical documentation, including system design specifications, configuration guides, and developer notes.
• Create and update user manuals, training guides, and knowledge articles for various audiences, including end-users, administrators, and technical teams.
• Ensure that all documentation meets organizational standards, follows best practices, and is version-controlled.
• Regularly review and update technical documentation to reflect changes in the platform, including new releases, upgrades, and customizations.

Required qualifications to be successful in this role

• ServiceNow Certified System Administrator (minimum requirement).
• At least 2+ years of experience in ServiceNow administration and development.
• Familiarity with ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, or Service Catalog is highly desirable.
• Proven experience in technical writing for software or IT-related projects, preferably with a focus on documentation for technical and end-user audiences.
• Strong understanding of ServiceNow technical elements, such as business rules, client scripts, UI policies, workflows, integrations, and scripting.

Required Technical Skills:

• ServiceNow Development – 4 year(s)
• Technical Writing – 4 year(s)
• ServiceNow
• SQL – 6 year(s)
• Health Insurance