Technical Specialist I - Olympus Solutions Inc.

Olympus Solutions, Inc. is seeking full time, highly motivated individuals with great analytical and problem-solving abilities to join our fast-paced, growing team in Norfolk, VA. As a Technical Support Specialist you are responsible for managing the Help Desk ticket queue. Primary duties include resolving end-user desktop-related issues, supervising the triage process of issues requiring escalation to other resources, recommending help desk process improvements, and updating relevant training materials. The Technical Support Specialist will also assist the project team with various technical tasks such as creating custom reports, templates, and visual aids. This position may require shiftwork. 


Qualifications
A Bachelor's degree in Information Technology or equivalent from an accredited college or university is required.
Minimum 4 years of desktop support experience is required.
Some experience troubleshooting networking issues is required.
Ability to interface and communicate effectively with non-technical personnel is required.
Excellent written, verbal and interpersonal communication and presentation skills is required.
Proficiency with Microsoft Office application is required.
Microsoft, Cloud, Linux, or Networking.

Benefits
Olympus Solutions offers a competitive benefits package that gives employees personal, professional, and financial freedom.

Benefits include:
Medical/Dental/Vision – Olympus Solutions offers comprehensive medical, dental, and vision benefits for you and your family.
Work/Life Balance – Enjoy life outside of work with Olympus Solutions’ PTO plan.
Career Opportunities – Olympus Solutions offers a range of career-building programs, from job rotation programs, to funding for your training and certifications.
Financial Security – Olympus Solutions’ 401(k) plan features a company match and no waiting period before enrolling.
Referral Bonuses – Refer a new hire or new business development opportunity and take home a little extra in your paycheck.