Technical Specialist I - WPS - ECOLAB

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation, and manufacturing), heavy industry (chemical, power, and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

Nalco has an opening for a Technical Specialist I to join our Naperville, IL team. The primary focus of this role is on the North America Equipment Helpdesk which provides technical support to all North America field and technical reps on Nalco Water technology.

What You Will Do: 

·          Provide first line contact for troubleshooting problems with 3D TRASAR and Nalco Water proprietary equipment.

·          Diagnosis and troubleshoot issues and problems on Ecolab Food & Beverage proprietary equipment.

·          Provide live phone support to field representatives on standard equipment and e-catalog products referencing specifications, product literature, and pricing.

·          Communicate and provide customers with equipment pricing, warranty, and equipment parts utilizing SAP program

·          Track phone calls and emailed support tickets using ticket tracking system

·          Provide technical guidance to product marketers, R&D, and commercialization teams in assigned technology areas.

·          Support team vision, goals, and metrics

Position Details:

·          Location: Naperville, IL

·          Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Minimum Qualifications: 

·          Bachelor’s degree and 3 years of call center experience or no degree and 6 years of call center experience

·          Verbal communication skills

·          Demonstrated customer service skills with a proven ability to interface    positively and professionally with a customer

·          No immigration sponsorship available for this position

Preferred Qualifications:  

·          Bachelor’s Degree in Engineering discipline or related technical field

·          Troubleshooting experience in electrical or mechanical systems

·          Basic understanding of PLC knowledge

·          Troubleshooting experience in electrical or mechanical systems

·          Ability to analyze data

·          Experience working with Microsoft Office Suite and SAP

·          Basic understanding of PLC knowledge

·          Working knowledge of boilers, cooling towers, wastewater treatment systems, etc.

·          Strong communicator and collaborator with experience working across multiple functions

·          Able to manage multiple projects in a fast-paced environment

·          Career fields apply here (Maintenance Technician, Electrical Engineer. Mechanical Engineer, Utility Mechanic, Boiler Operator, Fabricator/Technician, Water Reclamation Technician, Technician, Power Plant Operator, Service Repair, Mechanic, Electrician, PLC Programmer, etc.)

A trusted partner at nearly three million customer locations, Ecolab (ECL) is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 49,000 associates help deliver comprehensive science-based solutions, data-driven insights and world class service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. For more Ecolab news and information, visit www.ecolab.com

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram at Ecolab Inc.  

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.