Technical Supervisor Specialist CT - Zeiss Group

How many companies can say they've been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Wixom, Michigan.

What's the role?

As a Technical Supervisor Specialist, you get to work with an astonishing team that plays a vital role in Carl Zeiss Industrial Quality Solutions, LLC. Show case your skills and experience with process enhancement for supervising the execution of technical services for their assigned specialty field service personnel to include: Installation, maintenance, repair of ZEISS systems, and other related services. The Technical Supervisor Specialist is accountable for the performance of assigned field service personnel to ensure proper productivity, efficiency, and quality of services are rendered to create a high level of customer satisfaction. Responsibilities include: training on technical service skills and procedures, coaching and development of Field Service Technicians, promotion of Field Service Excellence, supporting customers on a technical basis, and assisting the Regional Service Manager as needed. Supporting customers with emergency repairs will be necessary at times and the time split will be 75% of the time coaching and mentoring with the remaining 25% of the time working emergency repairs when necessary.

Sound Interesting?

Here's what you'll do:

• Customer Focus
  • Understand, track and resolve customer issues.
  • Interact and collaborate with process partners effectively in an effort to maximize customer satisfaction, and handle technical escalations.
• Employee Focus
  • Perform technical training and process coaching of Field Service Technicians.
  • Promote individual development of Field Service Technicians to include regular, in person, coaching sessions.
• Empower and motivate Field Service Technicians via feedback.
• Demonstrate ZEISS Core values (Serve, Empower, Act, Win).
• Foster and reinforce company initiatives, policies, and procedures.
• Support Regional Service Manager in achievement of following targets:
  • Develop and maintain specialist team including; hiring, training and development
  • Control and reduce warranty costs per regional target.
  • Achieve target for paperwork accuracy.
  • Manage tools and
  • parts consignment to ensure that all parts have been returned and accounted for within established goals.

Do you qualify?

• Associates or technical degree preferred in an engineering or related field plus 4 years field service experience OR related technical experience. Previous supervisory experience preferred.
• 2 years as a ZEISS System Specialist or equivalent experience in coaching and mentoring.
• Proficient in the use of standard tools including electronic evaluation equipment. (Oscilloscopes, multimeters, etc.) PC, MS Office (Word, Excel, and PowerPoint required.)
• Requires effective verbal and written communication skills
• Ability to multi-task and handle multiple assignments simultaneously.

Nice to Haves:

• Ability to learn and develop the following skills:
  • Mentorship and Coaching
  • Customer focus to drive customer satisfaction.
• Above average ability in the following skills:
  • Team building
  • Problem solving/troubleshooting.
  • Self-motivation.
  • Time management.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Your ZEISS Recruiting Team:
Eric Ramberg

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).