Technical Support Administrator - Honeywell

Technical Support Administrator


On-site, Salem, OR




As a Technical Support Administrator here at Honeywell, you will play a crucial role in providing technical support to our customers, ensuring their satisfaction and resolving any technical issues they may encounter. Your expertise and problem-solving skills will contribute to the success of our inbound customer service center operations and help us deliver exceptional customer service.


You will report directly to our Technical Support Management team, and you'll work out of our Salem, OR location. Hours of operation are 5AM-7PM seven days a week. This is a 40 hour a week position with occasional opportunities for OT.


This inbound customer service center provides technical support assistance for Supra electronic lockboxes and access keys. Candidates are expected to multi-task tools and screens to perform technical support assistance via telephone in an efficient and effective manner, while maintaining courtesy and professionalism.



The annual base salary range for this position is $36,000 - $43,500. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.






KEY RESPONSIBILITIES




+ Determine call resolution and document calls appropriately.


+ Apply established customer satisfaction skills to resolve issues with end users providing a positive customer service experience.


+ Follow call-handling procedures to ensure uniform support within the guidelines of the department.


+ Meet call handling, volume and productivity performance metrics.


+ Take customer and agent calls and provide accurate, satisfactory answers to their queries and concerns.


+ De-escalate situations involving dissatisfied customers, offering patient assistance and support.


+ Provide electronic product and application end-users with operational and technical assistance.


+ Determine call resolution and log calls.


+ Troubleshoot and resolve customer technical issues.


+ Provide technical support via telephone and/or email to end-users and administrators of Supra hospitality and/or commercial products and systems in a timely and effective manner while projecting a courteous and professional image.


+ Develop and maintain an excellent working knowledge of electronic products, billing and collections processes, and database applications. Apply established customer satisfaction skills to resolve issues with end-users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.


+ Meet call handling, volume, and productivity goals in an inbound call center environment




BENEFITS OF WORKING FOR HONEYWELL


In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:





The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.


YOU MUST HAVE



+ High School diploma or GED


+ Must be able to work a flexible shift, including weekends and evenings if needed. Must be able to sit and/or stand throughout an 8-hour day.


+ 1+ years’ Technical Support/Call Center/or Help Desk experience.


+ 1+ years’ communicating via telephone and in-person with coworkers.




WE VALUE



+ PC systems knowledge required (Windows 7-10)


+ Excellent listening skills and ability to assess and respond to customers’ and agents’ needs.


+ Must be able to effectively communicate with customers and agents via telephone.


+ Detail-oriented with the ability to keep accurate records of communication with customers and agents.


+ Ability to rapidly learn and assimilate new technologies.


+ Prefer typing minimum 35 WPM.




ABOUT HONEYWELL


Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.





THE BUSINESS UNIT


Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.



Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.