Technical Support Analyst :: Detroit, MI (Onsite) - ARK Solutions, Inc.
Detroit, MI 48202
About the Job
Ark Solutions Inc is looking for Technical Support Analyst!
Position: Technical Support Analyst
Location: Detroit, MI (Onsite)
Duration: 12+ Months and possibility of extension
Description:
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
Day-to-day Responsibilities:
Top Skills & Years of Experience Required:
Position: Technical Support Analyst
Location: Detroit, MI (Onsite)
Duration: 12+ Months and possibility of extension
Description:
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products. Analyst provides on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead, coordinate and oversee teams that work on processes, procedures and technical specifications; plans, designs and oversees analytical and technical assignments and the implementation of computer hardware, software and network components.
Day-to-day Responsibilities:
- Serves as a technical expert and provides problem diagnosis, implementation, administration, support and maintenance of computer hardware, software and network products.
- Provide on-site or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools and techniques utilizing a specialized set of diagnostic tool and elevated privileges.
- Research, analyze, develop and document solutions new processes and procedures to implement new solutions for use by technicians to meet future problem resolution needs.
- Serve as technical experts providing support to other technicians.
- Administer, implement, and provide technical support of applications and associated hardware used in a client server environment utilizing a specialized set of diagnostic tools with elevated privileges.
- Administers and implements automated data processing systems and computer application programs.
- Lead, coordinate and oversee teams that work on processes, procedures and technical specifications. Plan, design and oversee analytical and technical assignments, and implementation of computer hardware software and network components
- Provide planning, design, and implementation of computer hardware, software, and network components.
- Lead in the development of processes and procedures to be used by IT technicians in the division and elsewhere in department.
- Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage and software.
- Analyze the need for, and develops, documents, implements and monitors information technology quality assurance standards.
- Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters.
- Maintains records and prepares reports and correspondence related to the work.
- Troubleshoot Local Area Network connectivity issues through cables, switches and hubs.
- Administer network groups, users and rights associations.
- Monitor and maintain local server back-up systems.
- Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
- Setup, support, test and troubleshoot print servers.
- On-site support for installation of Telecommunication hardware.
- Install and troubleshoot wiring and associated devices including transceivers, switches, hubs and routers.
- Provide for the updating of patches and virus repair.
- Seek out and attend relevant technical training.
- Attend special training sessions required by client sites to provide complete IT service.
- Carry out the directives of Management in support of providing customer service to clients of ours.
Top Skills & Years of Experience Required:
- Minimum of 3+ years of IT experience is required
- Minimum of 3+ years of end user support & assisting experience is required.
Source : ARK Solutions, Inc.
