Technical Support Analyst from A-Line Staffing Solutions

Title: Technical Support Analyst III

Location: Detroit, MI

Note: This role is NOT open to C2C candidates

The Technical Support Analyst III will perform a wide range of professional assignments in an Information Technology environment. Serving as a technical expert, the Technical Support Analyst III will provide problem diagnosis, implementation, administration, support, and maintenance of computer hardware, software, and network products. The Technical Support Analyst will provide onsite or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. This position also serves to lead, coordinate, and oversee teams that work on processes, procedures, and technical specifications, including planning, designing, and overseeing analytical and technical assignments, as well as the implementation of computer hardware, software, and networking components.

This position is fully onsite in Detroit, MI; there are 3 surface parking lots nearby that offer monthly rates ranging from $120-$140 per month; there are also some side daily lots that may be available for parking.

Position Duties:

• Provide onsite and remote access diagnosis and resolution of computer hardware and software problems using a highly integrated set of diagnostic tools, techniques, and elevated privileges.
• Research, analyze, develop, and document solutions, new processes, and procedures to implement new solutions for use by technicians to meet future problem resolution needs
• Serve as a technical expert, providing support to other technicians
• Administer, implement, and provide technical support of applications and associated hardware used in a client server environment
• Administer and implement automated data processing systems and computer application programs
• Lead, coordinate, and oversee teams that work on processes, procedures, and technical specifications; plan, design, and oversee analytical and technical assignments, and the implementation of computer hardware software and network components
• Provide planning, design, and implementation of computer hardware, software, and network components
• Lead the development of processes and procedures to be used by IT technicians in the division
• Develop operational and installation procedures to be used by other staff for communication systems, hardware, network, security, storage, and software
• Analyze the need for, and develop, document, implement, and monitor information technology quality assurance standards
• Serve as a liaison between other technical staff, management, users, and vendors regarding service requests, usage, standards, security, and other technical matters
• Maintain records and prepare reports and correspondence related to the work
• Troubleshoot Local Area Network connectivity issues through cables, switches, and hubs
• Administer network groups, users, and rights associations
• Monitor and maintain local server backup systems
• Assist in the rebuild of failed servers, including installation of hard drives, rebuilding network operating systems and restoring backed up files.
• Setup, support, test, and troubleshoot print servers
• Provide onsite support for the installation of telecommunications hardware
• Install and troubleshoot wiring and associated devices, including transceivers, switches, hubs, and routers
• Handle other duties as assigned, including local database administration, enforcing security standards, and virus/spyware remediation
• Provide for the updating of patches and virus repair processes
• Seek out and attending relevant technical training, as well as special training sessions required by client sites to provide complete IT service
• Carry out the directives of Management in support of providing superior customer service

Position Qualifications:

• 3+ years of IT experience required
• 3+ years of customer service experience required
• A minimum of a Bachelor's Degree in Computer Science, Computer Information Systems, Data Communications, Networking, Systems Analysis, Computer Programming, Information Assurance, IT Project Management, Mathematics, or other relevant field required

Note: This role is NOT open to C2C candidates