Technical Support Analyst - MRA Recruiting Services
Eden Prarie, MN
About the Job
Ready Credit Corporation
Technical Support Analyst I
Eden Prairie, MN
Ready Credit
For over 16 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. https://www.readycreditcorp.com/
We are seeking a Technical Support Analyst to join our team.
As a Technical Support Analyst you will maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.
Key Experience Needed:
Position Responsibilities:
Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Technical Support Analyst I
Eden Prairie, MN
Ready Credit
For over 16 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. https://www.readycreditcorp.com/
We are seeking a Technical Support Analyst to join our team.
As a Technical Support Analyst you will maintain and improve uptime on a network that utilizes windows-based PC, LAN Interfaces, WiFi Access Points, and cellular wireless technology to establish a Virtual Private Network on firewall devices to a hosted datacenter.
Key Experience Needed:
- 2 years experience supporting windows PC, taking support calls, and remotely diagnosing issues
- 2 years experience troubleshooting hardware and software issues
- Ability to type 30 words per minute
- Excellent communication (both verbal and written) skills, a solid foundation in business application development and a “can do” attitude
- Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): MS-Word, MS-Excel-, MS-PowerPoint
- Strong attention to detail
- Bilingual in Spanish preferred
Position Responsibilities:
- Remotely monitor and diagnose self service kiosks for any issues needing attention
- Correct any issues you can remotely and dispatch any you cannot
- Utilize ticketing system to track issues and incidents
- Notify clients of the status changes in kiosks availability and delays in repair
- Work with third party techs to determine and execute any repairs needed
- Manage, track, and maintain parts inventory in house and stored at various partner locations
- Alert management when parts replenishment is required
- Participate in On-Call rotation to provide 24 x 7 assistance to third party service providers
- Asist internal employees in their day to day IT need including but not limited to resetting passwords, file access issues, printer issues, web browsing issues
- Troubleshoot software issues with Microsoft Office suite, and other software required for users to complete their job
Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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