Technical Support Analyst (Law Firm) - Ledgent Technology

We are partnering with a Law Firm in Irvine hiring a Technical Support Analyst. This is a Temp to Hire position, 100% on site in Irvine. Ready to have someone to start immediately.

Key Responsibilities:

1. Provide expedient, professional white glove service to Firm employees.
2. Troubleshoot software and system-related user requests escalated from the Help Desk (tier 1) team or received directly from users.
3. Maintain and support local office workstation hardware and applications, VOIP phones, printers, video conference equipment and mobile devices.
4. Log requests and support activities in ticketing system and ensure all special requests and deviations are documented.
5. Support the onboarding process ensuring new users are added to necessary systems and set up with appropriate hardware.
6. Participate in weekly on-call rotation including being available after-hours, weekends and holidays when on call.
7. Provide general support to the Information Technology team, as needed, including assisting with firm-wide technology initiatives.

Experience & Qualifications:

1. High School Diploma, or equivalent, required; undergraduate degree in related field or commensurate working experience preferred.
2. Professional in both written and verbal communications.
3. Three (3) years working knowledge of Microsoft Office and Windows 10 required.
4. Working knowledge of Citrix, OWA, VPN, mobile device (Android and iPhone), video conference equipment, tracking/ticketing systems and networks required.
5. Knowledge of Aderant, Kofax PDF, iManage, VOIP phones and legal macro software strongly preferred.
6. Flexibility to work overtime including after-hours, holiday and weekends, as needed.
7. Ability to occasionally travel to other offices as needed.
8. Must be able to lift and move 40 lbs.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.