Technical Support Analyst - Parman Energy

Technical Support Analyst (Full Time)

Location: Nashville, TN

Technical Support Analyst 

Starting Salary: $65,000+ based on experience

Parman is an employee-owned company that offers outstanding benefits. Click here to learn more: Parman Benefits

Parman Energy is seeking a new Technical Support Analyst to join the team! Our Technical Support Analyst is a key member of Parman's IT team and will assist in daily computer and telecommunication systems support.

Responsibilities Include:

• Installing, troubleshooting, and maintaining company computer, network, and telecommunication systems.
• Installing, training, troubleshooting, and supporting employees on computer software applications.
• Resolving computer, network, and telecommunication problems as needed including hardware and software.
• Managing special technical projects.
• Handle multiple IT requests including walk up support.
• Daily maintaining confidentiality and data integrity.
• Primary back-up for IT Manager. 
• Occasionally working on task outside of normal business hours as needed.
• Adheres to all company policies and procedures as outlined in the Company's handbook and training manuals as well as company policies, procedures, and guidelines that are added and/or revised as necessary

Requirements:

• Minimum of 5 years of experience in a related field is required.
• Experience with Microsoft Windows 10, Windows server 2019, 2016, 2012, 2008 R2 editions, Linux Suse.
• Experience with Microsoft Office 365 Products, 365 Powershell, Microsoft Active Directory administration, and Group Policy.
• Familiarity with virtualization Hyper V, Failover Clusters, and SAN.
• Experience in TCP/IP networking, topology, routing, and switching.
• User account management across multiple platforms, data backup and recovery methods and applications, and software deployment.
• Must have strong Customer Service, communication, and documentation skills.
• Must be able to communicate well in person.
• Must be able to work in a fast-paced environment and handle regular interruptions with daily schedule.
• Industry certifications such as A+, Network+, MCP, MCSA, etc., preferred.