Technical Support Analyst OR Helpdesk Analyst - American Technology Consulting

Job Title : Helpdesk Analyst OR Technical Support Specialist * Provide onsite deskside support to the Waterloo IA location through performing the following duties * Understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. * Scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. * Imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.Job Requirements: * Knowledge of computing and networking concepts and fundamentals * Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. * Knowledge of computer security policies and a general overall knowledge of computer security concepts. * 1 year or more IT experience preferred, but recent college graduates will be consideredEducation Requirements: * Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent