Technical Support Analyst - The Hollister Group, Inc.

Technical Support Analyst
 

We are The Hollister Group, the Boston area's leading women-owned staffing firm guiding candidates through the job search process and connecting top-tier talent with opportunities that meet the needs of our candidates and our clients. Our Recruiters will help you refine your goals, improve your resume and interview skills, and stay on the lookout for a position that matches your experience and ambition!

Our Technology Staffing team is currently looking to speak with Pittsburgh-based candidates who would be interested in opportunities with specifications similar to those described below:
 

Responsibilities

• Assist the Technical support team with inventory control, device configuration
• Set up new laptop and desktop computers according to required specifications for applicable business use
• Work with System Administrator to transfer all user data and settings to new laptops in preparation for deployment
• Install patches and upgrades, run hardware diagnostics, update inventory list as needed
• Provide help desk support, address questions/requests, and troubleshoot user issues in a timely manner
• Setup and configuration of mobile devices to connect to internal servers for email access and Wi-Fi capabilities
• Setup employee workspaces with necessary equipment and all required cabling
• Receive and assess returned equipment, noting any damage and determining whether tech should be redeployed or decommissioned
• Maintain detailed inventory of equipment and machines, keeping records of condition, assignment, and damage
• Assume other duties/projects as assigned

Qualifications:

• Proficiency and familiarity with Windows-based systems and hardware
• Strong Active Directory experience
• Experience configuring and troubleshooting VPNs and Windows-based hardware and software
• Excellent communication skills, both written and verbal, with a focus on delivering superior customer service
• Ability to contribute as an individual and part of a team

Interested in learning more? Apply with your resume and we'll get in touch.

If these details don't quite align with you, don't worry! We are also looking for candidates interested in Help Desk, Network Engineer, and Systems Engineer roles in the Pittsburg area. Reach out to us with your resume via email at apply@hollistergroup.com to connect with a recruiter to see how we can help you in your search!

Our Commitment to Diversity, Equity & Inclusion
 

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.