Technical Support Analyst - Software People, Inc.

DIRECT CLIENT

Hi,

Please let me know your interest for the position below. Also share your Updated resume

Phone/Skype Hire. Onsite from day 1

Location: Richmond, VA

Duration: 12+ months

Responsibilities

• Onboarding and offboarding both new and separating employees
• Supports and maintains user account information changes including system access rights, security, and system groups
• Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
• Provides support over the phone, in person, and using remote control tools
• Acts as a liaison to ensure the delivery of high-performance IT support services
• Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
• Provides recommendations to management for the improvement of systems and processes
• Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
• Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
• Performs software installations manually and via automated deployment tools and command line scripting
• Creates documentation of work processes and procedures, and creates job aids for internal staff

Skills Needed

Windows Desktop OS Required 3 Years

Active Directory Required 3 Years

Software Packaging and Deployment Required 2 Years

Microsoft365 Required 2 Years

Troubleshoot Hardware/Software Required 3 Years

A/V Support Highly desired 2 Years

Mobile Device Support Highly desired 2 Years

Question 1 Role requires that the selected candidate be ON SITE 5 days a week (Parking is NOT provided for contractors). If selected, does your candidate agree to this arrangement?