Technical Support Analyst - Ztek Consulting INC
Richmond, VA
About the Job
Job Title: Technical Support Analyst
Location: Richmond, VA
Position Type: Contract
Duration: 6 / 12 Month
Work Type: Onsite
Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Job Description:
ABOUT THE ROLE
The Help Desk /Tech Support role is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.
Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support.
The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment.
They must also have a fundamental understanding of Personal Computer and Information Systems operations. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams.
The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing.
The candidate also must be able to perform in a team environment
Help Desk Tech Job Duties include:
1. Respond to and direct help desk tickets to other technicians for resolution. DGS uses an internal application for ticketing. Exp with Remedy or similar ticketing apps is fine.
2. Perform installation and troubleshooting of PC's, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations. Prefer MiTel, but will accept experience with other phone systems.
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets
ABOUT Ztek:
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek's diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.