Technical Support Analyst - Tier - 2 - Diverse Linx
Irvine, CA
About the Job
Job Title: Technical Support Analyst - Tier - 2
Location: Irvine, CA - Day 1 Onsite
Duration: Contract
Job Description
As a Technical Support Analyst - Tier - 2 you will leverage your expertise in database design, field service, and desktop support to drive impactful geospatial projects. With 5-10 years of experience, you will play a crucial role in analyzing spatial data, providing remote desktop support, and designing robust databases to support our geospatial initiatives.
Required Skills/Experience:
- Experienced IT (5-10 years)
- L2/L3
- Hands-on Hardware Desktop Support
- Call Center/Phone Support
- Customer Support Experience
- ITSM
Roles & Responsibilities:
- Analyze spatial data to identify patterns and trends that can inform business decisions and strategies.
- Provide remote desktop support to ensure seamless operation of geospatial software and tools for team members.
- Design and maintain databases that store geospatial data, ensuring data integrity and accessibility.
- Collaborate with field service teams to gather accurate geospatial data and ensure its proper integration into existing systems.
- Develop and implement geospatial models and algorithms to solve complex spatial problems.
- Create detailed maps and visualizations to represent spatial data in an easily understandable format.
- Conduct quality assurance checks on geospatial data to ensure accuracy and reliability.
- Provide training and support to team members on the use of geospatial tools and software.
- Develop documentation and guidelines for best practices in geospatial data management and analysis.
- Work closely with cross-functional teams to integrate geospatial data into broader business processes and systems.
- Monitor and evaluate the performance of geospatial systems and make recommendations for improvements.
- Stay updated with the latest advancements in geospatial technology and incorporate them into the company's operations.
- Ensure compliance with data privacy and security regulations when handling geospatial data.
Qualifications:
- Possess strong analytical skills with a focus on spatial data analysis.
- Have extensive experience in database design and management.
- Demonstrate proficiency in providing remote desktop support for geospatial software.
- Exhibit excellent problem-solving skills and attention to detail.
- Show ability to collaborate effectively with field service teams.
- Have strong communication skills to convey complex geospatial information clearly.
- Be adept at using geospatial software and tools for data analysis and visualization.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
