Technical Support Associate Analyst - Evernorth Health Services - The Cigna Group
Grove City, OH
About the Job
Help us support our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have troubleshooting and customer service experience? If so, prepare to innovate, create, and inspire. The Technical Support Associate Analyst will be responsible for configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices
Responsibilities
On-site and off-site support for all executive technology-related needs.
• Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
• Research, test and evaluate new technology products.
• Develop proactive ways to avoid potential problems and automate maintenance tasks.
• Contribute to company-wide technology projects.
• Maintain a high level of customer focus on all interactions.
• Provide timely, creative, and alternative solutions to meet business needs.
• Maintain detailed documentation on all issues handled.
• Support Server patching processes
• Build and deploy handheld and mobile devices to support the pharmacy.
• Support colleagues that may have issues with onsite and offsite equipment issues
• Probe and uncover customers’ underlying issues.
• Provide rotational 24x7 support coverage.
• Actively share knowledge and offer assistance to teammates.
Qualifications
• High School diploma bachelor’s degree or 3 or more years of job-related experience preferred.
• Ability to interact comfortably with senior leadership.
• Aptitude and interest in learning new technologies.
• Excellent verbal and written communication skills.
• Capability to establish credibility quickly by following up and taking initiative.
• Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency. Understand and respect the time restrictions of senior leadership.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base.
• Extensive knowledge of Windows environment and MS Office suite.
• knowledge of Windows Server environment
• Networking: Cisco and Avaya phone systems, Networked Printers, and Cisco VPN.
• Knowledge of Active Directory
• Manage Avalanche application environment that manages mobile devices.
• Remote connectivity applications: RDP, Video Conferencing Systems, and virtual platforms such as WebEx.
• Ability to get things done through formal channels and the informal network.
• Flexible to work on-site and virtual environments as well as work on a team with staggered schedules and on-call rotations. (Schedules and time will vary based on business needs).
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
Responsibilities
On-site and off-site support for all executive technology-related needs.
• Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
• Research, test and evaluate new technology products.
• Develop proactive ways to avoid potential problems and automate maintenance tasks.
• Contribute to company-wide technology projects.
• Maintain a high level of customer focus on all interactions.
• Provide timely, creative, and alternative solutions to meet business needs.
• Maintain detailed documentation on all issues handled.
• Support Server patching processes
• Build and deploy handheld and mobile devices to support the pharmacy.
• Support colleagues that may have issues with onsite and offsite equipment issues
• Probe and uncover customers’ underlying issues.
• Provide rotational 24x7 support coverage.
• Actively share knowledge and offer assistance to teammates.
Qualifications
• High School diploma bachelor’s degree or 3 or more years of job-related experience preferred.
• Ability to interact comfortably with senior leadership.
• Aptitude and interest in learning new technologies.
• Excellent verbal and written communication skills.
• Capability to establish credibility quickly by following up and taking initiative.
• Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency. Understand and respect the time restrictions of senior leadership.
• Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
• Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base.
• Extensive knowledge of Windows environment and MS Office suite.
• knowledge of Windows Server environment
• Networking: Cisco and Avaya phone systems, Networked Printers, and Cisco VPN.
• Knowledge of Active Directory
• Manage Avalanche application environment that manages mobile devices.
• Remote connectivity applications: RDP, Video Conferencing Systems, and virtual platforms such as WebEx.
• Ability to get things done through formal channels and the informal network.
• Flexible to work on-site and virtual environments as well as work on a team with staggered schedules and on-call rotations. (Schedules and time will vary based on business needs).
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
Source : The Cigna Group
