Technical Support Associate Analyst - The Cigna Group

This is a temporary position through one of the world's leading global health insurance companies

Job Title: Technical Support Associate Analyst - 33798034

Job Description:

·         Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as desktops, printers.

·         May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.

·         Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.

Skills

·         On-site support for all executive technology-related needs.

·         Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.

·         Maintain a high level of customer focus on all interactions.

·          Provide timely, creative, and alternative solutions to meet business needs.

·         Maintain detailed documentation on all issues handled.

·         Build and deploy handheld and mobile devices to support the pharmacy.

·         Support colleagues that may have issues with onsite equipment issues.

·         Probe and uncover customers’ underlying issues.

·         Actively share knowledge and offer assistance to teammates.

Education

·         High School diploma bachelor’s degree or 3 or more years of job-related experience preferred.

·         Ability to interact comfortably with senior leadership.

·         Aptitude and interest in learning new technologies.

·         Excellent verbal and written communication skills.

·         Capability to establish credibility quickly by following up and taking initiative.

·         Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency. Understand and respect the time restrictions of senior leadership.

·         Ability to use rigorous logic and methods to solve difficult problems with effective solutions.

·         Possess an insatiable appetite for learning; continuously pursuing new skills that add value to the team’s knowledge base.

·         Extensive knowledge of Windows environment and MS Office suite.

·         Networking: Cisco phone systems, Networked Printers.

·         Knowledge of Active Directory 

·         Manage Avalanche application environment that manages mobile devices.

·         Remote connectivity applications: RDP, Video Conferencing Systems, and virtual platforms such as WebEx.

·         Ability to get things done through formal channels and the informal network.

·         Flexible to work on-site and Weekends if needed

Education:

·         High School diploma bachelor’s degree or 3 or more years of job-related experience preferred.

Note: Onsite position at 2297 Southwest Blvd, Grove City, OH, 43123

Hourly Pay Rate Range (dependent on location, experience, expectation) 

This is the pay range that Magnit reasonably expects to pay for this position: $20.69/hour-$27.59/hour

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)