Technical Support Engineer - Platform Technologies (33272994) - ServiceNow

This is a temporary role through Magnit Global supporting one of the world’s leading technology companies

REF ID: 33272994 
Role Overview:  Technical Support Engineer - Platform Technologies

• The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Skills & Experience:

• 2+ years’ experience as a Developer or Database Administrator
• Working knowledge of the components in a web applications stack
• Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience administering: Linux/Unix OR Microsoft Server
• Excellent verbal and written communication skills
• Strong interpersonal communication skills
• Demonstrated ability to troubleshoot difficult technical issues
• Works well in a team environment
• Strong personal commitment to quality and customer service
• Ability to understand and communicate complex technical systems
• Proven ability to maintain a professional demeanor when handling complex user issues

Preferred Skills:

• A fundamental understanding of ITSM, ITIL, or CMDB
• Deep understanding of JavaScript.
• Advanced MySQL or Oracle experience
• Experience diagnosing performance degradation
• Understanding of remote administration via SSH, SNMP, WMI, Powershell.

Location:

• Hybrid: Orlando, FL
• This position requires to be onsite twice a week: Wednesday/ Thursday (days subject to change) 

Education

• Bachelor’s Degree Computer Science degree or equivalent

Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $26/ hour-$35/ per hour.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)