Technical Support Engineer - IDR Inc

IDR is seeking a Technical Support Engineer to join one of our top Tech clients in Santa Clara, CA. This role offers an exciting opportunity to get your foot in the door with one of the largets digital technology organizations! If you're looking to get your foot in the door with one of the most innovative industry leaders…Apply today! 

Position Overview/Responsibilities for the Technical Support Engineer:
The Technical Support Engineer supports end clients throughout their integrations by responding to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications & software. They interact directly with clients via phone support and chat support to troubleshoot & diagnose design, reliability & maintenance problems or bugs to platform engineering/software engineering. They provide technical support to administrators, technicians & product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.
 

• Basic Network troubleshooting (e.g. Ping, Telnet)
• Email troubleshooting (O365, Exchange)
• LDAP/Active Directory Support
• SSO or other authentication or user management systems
• Hands on experience in any bi-directional, integration between two systems
• Must have 2+ years experience with scripting languages, specifically JavaScript
• Knowledge on Web Services  (SOAP, REST)
• Experience with relational databases (e.g. MySQL, Oracle)
• Experience with the gathering and reading of various log files

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.