Technical Support Manager (VN155AP) at 40HRS, Inc.

Technical Support Manager

RESPONSIBILITIES

• Familiar with a variety of the field's concepts, practices, and procedures.
• Manage TSD team to study existing products in order to detect flaws and inconsistencies as well as pinpoint the areas of improvement.
• Manage TSD team and provide resources to do research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Supervise the team to ensure repair and refurbishment works are completed on time and meet customers’ specifications.
• Acts as advisor to TSD team regarding projects, tasks, and operations.
• Ensures projects are completed on time and within budget.
• Ensure proper recording and closure of all issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide internal personnel training.
• Oversees proper staff training for department members to comply ISO requirements.

REQUIREMENTS 

• B/S or M/S in Computer field majors or equivalent work experiences.
• Knowledge of management and technology of the system.
• Good inter-department and customer communication skills.
• Minimum 6 years of quality-related working experience.
• Relies on extensive experience and judgment to plan and accomplish goals.

Salary Range: $120K- $180K DOE