Technical Support - TEKsystems

Description:

The Technical Support Coordinator will provide timely response to customer service requests, evaluate the root cause and coordinate resolution while reporting status within established best practices and in accordance with all customers specific material or process requirements.

In-bound call reception of client Service queue for field technicians reporting status or requesting direction

Out-bound calling to field technicians to gather status or provide direction when length of time at customer location that has elapsed, or the scope of issue has created a scenario that requires immediate and repeated contact

Ensure that the field technicians time spent onsite is utilized in the most efficient fashion possible

Document the status of and provide direction to technicians in the field performing work on service requests

Ensuring all necessary onsite arrangements or customer provided and/or shipped equipment confirmations have been made prior to scheduling of technician

Entering brief updates in customer databases

This position will be supporting field techs that are in stores dealing with miscellaneous issues.

Skills:

Point of Sales, Support, Customer Service, Troubleshoot

Top Skills Details:

Point of Sales, Support, Customer Service, Troubleshoot

Additional Skills & Qualifications:

Person MUST be onsite first 12 weeks for training purposes (7PM - 4AM) and then may be eligible for hybrid work schedule after that time.

6 month contract with opportunity for extension or conversion to permanent hire.

High Integrity, Team Oriented, Family Oriented, Need to put team above themselves, need to have professional communication

Experience Level:

Entry Level

Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following: 

§  Medical,

dental & vision 

§  Critical

Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short

and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation

benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.