Technical Support OR Helpdesk Analyst - American Technology Consulting

Job Title : Computer Support AssociateWork Arrangement : OnsiteLocation : Johnston,IAMode : ContractTo provide onsite deskside Tier 2 support performing the following dutiesJob Duties:Performs/monitors standard processes or operations that are highly stable and/orrelatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues.Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes.Responsible for effective e-mail communications and ability to create andmaintain basicJob Requirements:• Knowledge of computing and networking concepts and fundamentals• Ability to use standard desktop load applications such as Microsoft Officeplus intranet and internet functions.• Knowledge of computer security policies and a general overall knowledge ofcomputer security concepts.• 1 year or more IT experience preferred, but recent college graduates will beconsideredEducation Requirements:• Degree in an Information Technology discipline or equivalent experience. -High School or secondary diploma or equivalent