Technical Support Representative at CornerStone TTS
Dallas, TX
About the Job
Title: POS Support Technician
Type: Contract-to-Hire
Work Setting: Onsite (Irving, Texas)
Kindly no C2C or C2H for this opportunity.
Summary
Provide technical support for POS and payment solutions, including CLOVER, PAX, Pay Hub Gateway, Mobile, and eCommerce. Offer internal IT support as needed.
Essential Duties
- Technical Support: Troubleshoot product problems, resolve hardware issues, respond to escalated calls, and support IT issues affecting communication and connectivity.
- Quality Assurance: Complete initial setups timely, provide installation and product training, and perform research and testing before deployment.
- Customer Links: Create credentials and provide necessary links and resources for customers.
- Clover POS: Deploy, set up, troubleshoot, gather information, create tickets, and test new product enhancements.
- PAX POS: Troubleshoot issues, build files, handle orders and deployment, re-program, collaborate with PAX support, and test new product enhancements.
- Dejavoo Support: Create files, set up, install, train, provide service, escalate issues, and test new product enhancements.
Education and Experience
- Technical High School Diploma required; some college preferred.
- Minimum of 3 years of technology experience.
- Strong problem-solving, verbal, written, research, organization, and attention-to-detail skills.
- Ability to multi-task and work well in a team.
Skills and Requirements
- Proficient in Excel for data entry and simple calculations.
- Able to interpret data and recommend actions.
- Strong deductive reasoning and time-management skills.
- Excellent customer service and business writing skills.
- Critical thinking skills; bilingual is a plus.
Other Qualities
- Punctual and reliable attendance.
- Enthusiastic and competent phone demeanor.
- Comfortable asking questions and seeking new assignments.
- Ensures work is accurate and complete.
- Seeks guidance when needed.
- Remains polite and calm under pressure.
- Eager to learn new things and able to work independently.
