Technical Support Representative - Aston Carter

Job Description: The Order Entry/Customer Support Associate I position works as part of the Logistics and Customer Support team and interfaces with the customer to understand and satisfy their requirements for either new or repaired products. + Respond to emails and web requests in line with productivity objectives + Hold high attention to detail in documenting customers needs, and order requests + Create cases for all documented field failure incidents, RMA's for returns, replacements, refunds + Manage emails daily, respond promptly and follow up with customers + Answer approximately 20 calls a day + Answer pre-sales questions, educate customer on product/functionality and place order for product with appropriate price and schedule + Learn products in order to provide tech support to customer to submit a warranty claim, or buy new product + Listen to customers and enter appropriate notes into case, using defined questions, trouble shooting skills and acquired product knowledge. + Follow up and problem solve on customer inquiries and concerns via phone, email, web, mail Skills & Qualifications: + 1-2 years of related customer service work experience (phone experience), and or relatable order entry or administrative support experience + Natural ability to problem solve + Team player that enjoys helping co-workers and customers + Experience with CRM and Contact Center software + Microsoft Office Suite + Excellent interpersonal and business communication skills + Strong technical aptitude About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.