Technical Support Representative, Specialist - Peraton
Loveland, CO
About the Job
Technical Support Representative, Specialist
Job Locations
US-CO-Loveland
Requisition ID
2024-151226
Position Category
Information Technology
Clearance
RDG Clearance
Responsibilities
Peraton is seeking to fill a critical role for a Technical Support
Representative for our Loveland, CO office.
This is a hybrid position.
Act as the initial point of contact for all computer and system related
concerns. Review incoming requests, both computer generated and verbal,
sort and prioritize for proper action.
Provides Tier I technical support for software, hardware and network problem
resolution for clients by performing problem diagnosis and guiding users
through step-by-step solutions.
Installing and configuring hardware and software.
Provide timely and accurate customer feedback.
Uses automated information systems to analyze and troubleshoot issues.
Resolves problems or escalates to senior technical support as necessary.
Supports users by fulfilling individual requests for information and/or
training in the utilization of the various software used within the company.
Supporting the roll-out of new applications.
Conducts technical research for source of information required in support of
requests related to ongoing programs.
Instruct users in the use of PCs and networks.
Interacts with other team members, such as network services, software
engineering, and/or applications development to restore services and/or
identify and correct the core problem.
Qualifications
Required Qualifications:
US Citizenship
Must be able to obtain and maintain a Top Secret eligible clearance; Active
federal background investigation with a T5 adjudication is preferred
Requires High School diploma.
Requires 1 to 2 years of customer service experience.
Good written and verbal communication.
Must reside near Loveland, CO
Preferred Qualifications:
Prior experience in technical support or a similar role.
Demonstrated ability to work both independently and collaboratively with a
team.
Well-rounded working knowledge of IT concepts and best practices.
Peraton Overview
Peraton is a next-generation national security company that drives missions of
consequence spanning the globe and extending to the farthest reaches of the
galaxy. As the world's leading mission capability integrator and
transformative enterprise IT provider, we deliver trusted, highly
differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional
threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and
supports every branch of the U.S. armed forces. Each day, our employees do
the can't be done by solving the most daunting challenges facing our
customers. Visit peraton.com to learn how we're keeping people around the
world
Target Salary Range
$30,000 - $48,000. This represents the typical salary range for this
position based on experience and other factors.
We are an Equal Opportunity/Affirmative Action Employer. We consider
applicants without regard to race, color, religion, age, national
origin, ancestry, ethnicity, gender, gender identity, gender
expression, sexual orientation, marital status, veteran status,
disability, genetic information, citizenship status, or membership in
any other group protected by federal, state, or local law.
Job Locations
US-CO-Loveland
Requisition ID
2024-151226
Position Category
Information Technology
Clearance
RDG Clearance
Responsibilities
Peraton is seeking to fill a critical role for a Technical Support
Representative for our Loveland, CO office.
This is a hybrid position.
Act as the initial point of contact for all computer and system related
concerns. Review incoming requests, both computer generated and verbal,
sort and prioritize for proper action.
Provides Tier I technical support for software, hardware and network problem
resolution for clients by performing problem diagnosis and guiding users
through step-by-step solutions.
Installing and configuring hardware and software.
Provide timely and accurate customer feedback.
Uses automated information systems to analyze and troubleshoot issues.
Resolves problems or escalates to senior technical support as necessary.
Supports users by fulfilling individual requests for information and/or
training in the utilization of the various software used within the company.
Supporting the roll-out of new applications.
Conducts technical research for source of information required in support of
requests related to ongoing programs.
Instruct users in the use of PCs and networks.
Interacts with other team members, such as network services, software
engineering, and/or applications development to restore services and/or
identify and correct the core problem.
Qualifications
Required Qualifications:
US Citizenship
Must be able to obtain and maintain a Top Secret eligible clearance; Active
federal background investigation with a T5 adjudication is preferred
Requires High School diploma.
Requires 1 to 2 years of customer service experience.
Good written and verbal communication.
Must reside near Loveland, CO
Preferred Qualifications:
Prior experience in technical support or a similar role.
Demonstrated ability to work both independently and collaboratively with a
team.
Well-rounded working knowledge of IT concepts and best practices.
Peraton Overview
Peraton is a next-generation national security company that drives missions of
consequence spanning the globe and extending to the farthest reaches of the
galaxy. As the world's leading mission capability integrator and
transformative enterprise IT provider, we deliver trusted, highly
differentiated solutions and technologies to protect our nation and allies.
Peraton operates at the critical nexus between traditional and nontraditional
threats across all domains: land, sea, space, air, and cyberspace.
The company serves as a valued partner to essential government agencies and
supports every branch of the U.S. armed forces. Each day, our employees do
the can't be done by solving the most daunting challenges facing our
customers. Visit peraton.com to learn how we're keeping people around the
world
Target Salary Range
$30,000 - $48,000. This represents the typical salary range for this
position based on experience and other factors.
We are an Equal Opportunity/Affirmative Action Employer. We consider
applicants without regard to race, color, religion, age, national
origin, ancestry, ethnicity, gender, gender identity, gender
expression, sexual orientation, marital status, veteran status,
disability, genetic information, citizenship status, or membership in
any other group protected by federal, state, or local law.
Source : Peraton
