Technical Support Representative - My Alaram Center

Are you part tech guru and customer service savvy?...

DESIRED SKILLS AND EXPERIENCE OF THE TECH SUPPORT AGENT

Prior technical support experience is required.

Ability to learn to troubleshoot consumer-facing hardware and software such as cameras, alarm panels, z-Wave devices, sensors etc.

Ability to adapt to a fast-paced call center environment.

Stable work history

A willingness and desire to assist others.

Great interpersonal skills and prior customer service experience, preferably in a call center environment.

Prior security industry experience is a plus

REQUIREMENTS OF THE TECH SUPPORT AGENT

High school graduate or equivalent.

Technical degrees/certifications are a plus.

Ability to work second shift five days including one weekend day.

Recent technical support experience in a call center environment.

Must be able to pass pre-employment background and drug screen.

Ability to utilize PC keyboarding efficiently and accurately with proficient data entry skills.

Type a minimum of 30-40 wpm.

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