Technical Support Specialist - 2046898 - Apex Systems, Inc
Leawood, KS
About the Job
This job was posted by https://www.kansasworks.com : For more
information, please see: https://www.kansasworks.com/jobs/13076534
Job#: 2046898
Job Description:
Our great client in Leawood, KS has an immediate opening for a Technical
Support Specialist. This is a 6 month contract to hire opportunity. If
you are interested please apply with resume
to[[emailprotected]](https://compliance.prodivnet.com/cdn-cgi/l/email-protection#b5d4d7dad0c1c1d6ddd0c7f5d4c5d0cdc6ccc6c1d0d8c69bd6dad8).
Specifically, you will be responsible for:
- Providing Level 1 and 2 support, as needed; Level 3 issues will be
escalated
- Managing proprietary software changes and the introduction of new
and highly complex technologies
- Full desktop support including; diagnosing desktop and support
systems issues, reimaging computers, password assistance, screen
shares, error codes, updates etc.
- The resolution of all field computer associated problems
- Leveraging a ticketing system to manage workflow
- Working occasionally with vendors; tracking service agreements
- Maintaining appropriate inventory to get new users up and running in
short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
- 2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States for any
employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity,
you will have:
- An associates (two-year) degree in Computer Science or a related
field, or an equivalent combination of education and experience
- 2+ years of Level 1 and 2 Help Desk experience preferred
- Demonstrated success troubleshooting PC related problems in a
Windows environment
- Strong technical knowledge of computers, networks, systems & the
Internet including the ability to:
- Answer basic troubleshooting questions for desktop computers /
laptops
- Support and maintain a LAN/Server
- Install system changes
- Provide sign-on maintenance/assistance
- Set-up and maintain networked computers
- Order network office computers and track maintenance agreements
- Basic understanding of printers, telecommunications/phone
systems, video conferencing and office equipment
- Experience working with vendors preferred
- Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following
core competencies and characteristics:
- Self-starter able to work independently, be resourceful and problem
solve without direct day-to-day supervision
- Excellent interpersonal skills to work with users and vendors and
leverage diplomacy in obtaining information and cooperation to solve
technical problems/issues
- Strong written and verbal communication skills
- The ability to balance multiple priorities; strong demand management
skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or
allow discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national origin,
ancestry, citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim, protected
veteran status, political affiliation, union membership, or any other
characteristic protected by law. Apex will consider qualified applicants
with criminal histories in a manner consistent with the requirements of
applicable law. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you require
an accommodation in using our webs te for a search or application,
please contact our Employee Services Department
at[[emailprotected]](mailto:employeeservices@apexsystems.com)or844-463-6178.
*Apex Systems is a world-class IT services company that serves thousands
of clients across the globe. When you join Apex, you become part of a
team that values innovation, collaboration, and continuous learning. We
offer quality career resources, training, certifications, development
opportunities, and a comprehensive benefits package. Our commitment to
excellence is reflected in many awards, including ClearlyRated's Best
of Staffing*
information, please see: https://www.kansasworks.com/jobs/13076534
Job#: 2046898
Job Description:
Our great client in Leawood, KS has an immediate opening for a Technical
Support Specialist. This is a 6 month contract to hire opportunity. If
you are interested please apply with resume
to[[emailprotected]](https://compliance.prodivnet.com/cdn-cgi/l/email-protection#b5d4d7dad0c1c1d6ddd0c7f5d4c5d0cdc6ccc6c1d0d8c69bd6dad8).
Specifically, you will be responsible for:
- Providing Level 1 and 2 support, as needed; Level 3 issues will be
escalated
- Managing proprietary software changes and the introduction of new
and highly complex technologies
- Full desktop support including; diagnosing desktop and support
systems issues, reimaging computers, password assistance, screen
shares, error codes, updates etc.
- The resolution of all field computer associated problems
- Leveraging a ticketing system to manage workflow
- Working occasionally with vendors; tracking service agreements
- Maintaining appropriate inventory to get new users up and running in
short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
- 2 years of Level 1 Help Desk experience
- Legal authorization to work permanently in the United States for any
employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity,
you will have:
- An associates (two-year) degree in Computer Science or a related
field, or an equivalent combination of education and experience
- 2+ years of Level 1 and 2 Help Desk experience preferred
- Demonstrated success troubleshooting PC related problems in a
Windows environment
- Strong technical knowledge of computers, networks, systems & the
Internet including the ability to:
- Answer basic troubleshooting questions for desktop computers /
laptops
- Support and maintain a LAN/Server
- Install system changes
- Provide sign-on maintenance/assistance
- Set-up and maintain networked computers
- Order network office computers and track maintenance agreements
- Basic understanding of printers, telecommunications/phone
systems, video conferencing and office equipment
- Experience working with vendors preferred
- Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following
core competencies and characteristics:
- Self-starter able to work independently, be resourceful and problem
solve without direct day-to-day supervision
- Excellent interpersonal skills to work with users and vendors and
leverage diplomacy in obtaining information and cooperation to solve
technical problems/issues
- Strong written and verbal communication skills
- The ability to balance multiple priorities; strong demand management
skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or
allow discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national origin,
ancestry, citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim, protected
veteran status, political affiliation, union membership, or any other
characteristic protected by law. Apex will consider qualified applicants
with criminal histories in a manner consistent with the requirements of
applicable law. If you have visited our website in search of information
on employment opportunities or to apply for a position, and you require
an accommodation in using our webs te for a search or application,
please contact our Employee Services Department
at[[emailprotected]](mailto:employeeservices@apexsystems.com)or844-463-6178.
*Apex Systems is a world-class IT services company that serves thousands
of clients across the globe. When you join Apex, you become part of a
team that values innovation, collaboration, and continuous learning. We
offer quality career resources, training, certifications, development
opportunities, and a comprehensive benefits package. Our commitment to
excellence is reflected in many awards, including ClearlyRated's Best
of Staffing*
Source : Apex Systems, Inc
