Technical Support Specialist - Ageatia Technology Consultancy Services
ALLEN, TX
About the Job
Job Summary
Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations. This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving. You will be part of a collaborative environment that values innovation and excellence.
Roles and Responsibilities
Qualifications & Skills
Preferred Skills
Opportunities
Join our dynamic team as a NOC Technician where you will play a crucial role in ensuring the stability and reliability of our network operations. This is an exciting opportunity for a dedicated professional with a passion for technology and problem-solving. You will be part of a collaborative environment that values innovation and excellence.
Roles and Responsibilities
- Monitor and maintain the computer networks and system Ensure the stability and proper functionality of telecommunications infrastructure.
- Respond to network alerts and troubleshoot network-related issues.
- Perform regular network performance checks.
- Coordinate with field technicians and engineers to resolve complex network issues.
- Maintain detailed records of network outages, discrepancies, and quality control measures.
- Execute high-availability incident response for remote-hosted and Cloud-enabled customer operations.
- Manage ServiceNow Incident Management, Change Management, and Problem Management processes.
- Conduct remote network surveillance and event response.
- Triage and resolve service-impacting incidents within SLA's.
- Participate in complex troubleshooting with next-tier Subject Matter Experts (SMEs).
- Provide customer-facing technical support via telephone, email, and web portal.
- Communicate with stakeholders during service-impacting events.
- Manage vendor tickets effectively.
Qualifications & Skills
- Strong working knowledge of IP networking and interoperability standards.
- Strong understanding of network infrastructure and protocols.
- Experience with network monitoring tools.
- 1+ years of experience troubleshooting IP network connectivity.
- 1+ years of experience troubleshooting service and hardware errors generated by routers, switches, terminal devices, servers, and endpoints.
- Proficiency in networking protocols such as VPN, BGP, MPLS, or SIP.
- Ability to navigate and interpret network drawings (e.g., Vizio drawings).
- Good analytical and documentation skills.
- Ability to handle high-pressure situations and respond quickly to network issues.
Preferred Skills
- Experience in the Network Operations or Telecommunications industry.
- Certifications like Network+, Cisco, CCST or CCNA are a huge plus.
- ITIL Certification.
- Experience with AWS Cloud surveillance.
Opportunities
- Career advancement within a growing company.
- Continuous learning and professional development.
- Exposure to cutting-edge technologies and industry best practices.
Source : Ageatia Technology Consultancy Services