Technical Support Specialist - LGE Community Credit Union

Job Title: IT Support Specialist

Responsibilities:

• Provide second-level support for end-user technical issues.
• Identify and troubleshoot issues related to various IT services.
• Handle support escalations from tier one support resources.
• Document and track support requests in the ticketing system.
• Collaborate with IT teams to resolve complex issues.

Qualifications:

• Associate's degree in IT or related field; Bachelor's preferred.
• 2+ years of experience in IT support roles.
• Strong knowledge of operating systems and software applications.
• Excellent problem-solving and communication skills.
• Certifications (e.g., CompTIA A+, ITIL) are a plus.