Technical Support Specialist - Phaxis LLC

As the first point of contact the Client Relations Tech Specialist is to provide phone and email support to our customers. As a result of the Client Relations Tech Specialist's superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations Tech specialist should be able to provide level 1 technical trouble shooting and possess project management skills.

We champion customer focused solutions!

This position is On-site. We are looking for good people who want to be a part of the amazing culture here!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails
• Create Service tickets
• Manage customers service tickets to completion
• Provide customer service
• First point of customer Service contact
• Relationship development
• Soft selling
• Scheduling preventative maintenance (PM)
• Placing orders for Consumables for customers
• Deescalating tense situations
• Communicate information across departments
• Be knowledgeable about current company policies, procedures, and directives
• Continues improvement towards what the company does to support the business and success of internal and external customers
• Being proficient in ERP system Netsuite Oracle

Competencies

• Initiative
• Problem Solving/Analysis
• Technical Capacity
• Organizational Skills
• Communication Proficiency
• Ability to retain large amounts of information
• Project Management

Education And Experience Required

• Highschool diploma, or equivalent experience
• 2+ years of customer service experience

Skills Required

• Positive attitude and approach to the job responsibilities
• Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
• Excellent organizational skills
• Ability to multitask