Technical Support Specialist - tastytrade

Company Name: tastytrade

Role: Technical Support Specialist

As a Technical Support Specialist, you will assist customers via phone, email, and chat on a wide range of technical issues encompassing everything from basic website and platform navigation to software installation. 

tastytrade is a retail brokerage that provides professional-grade, world-class technology to retail traders at industry-leading prices. We focus on derivatives trading and offer equities, equity options, futures, and futures options. Built from the ground up by a team with decades of experience in the financial industry, we're a modern brokerage for the current financial climate. 

What you'll do: 

• Troubleshoot hardware and software issues 
• Assist users with installation, navigation, and settings issues 
• Create tickets as necessary for any found bugs, feature suggestions, functionality requests, or custom settings 
• Provide input and recommendations to development team for improvements regarding current features and functionalities for software

Who you are: 

• Experience with technology, the cloud, and web-based and downloadable application 
• Familiarity with basic Mac, Windows, Android, and iOS operating systems, interfaces, and system settings (Linux is a bonus) 
• Ability to navigate efficiently through a program's interface functionality while assisting customers to do the same on their machines using only spoken instructions
• Understanding of program file location and management
• Basic knowledge of office hardware, monitors, and common cables (HDMI, Display, Lightning Cables, USB-C, etc.)
• Well-spoken and ability to efficiently communicate with customers
• Ability to listen, understand, assess, and assist with any customer issues, asking questions as needed and giving detailed directions in response 

Team Perks: 

• Performance Bonuses 
• Stock Purchase Options 
• 401k Plan 
• Continued Education Support 
• 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)
• 10 Paid Sick Days
• Gym Membership Reimbursement
• Commuter Benefits
• Pet Insurance
• Wellness & Mental Health Programs
• Charitable Donation Matching
• Two Paid Volunteer Days Off
• Daily catered lunch when in the office
• Full kitchen with snacks and beverages
• In-building gym
• CTA stop a block away, Shuttle to/from Metra
• Office located in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars 

About Us: 

The tasty house of brands empowers individual traders differently. tastylive, founded in 2011, is an online financial media network, tastytrade (previously known as tastyworks) is a self-directed retail brokerage firm that launched in 2017, tasty Software Solutions and tastyfx, is a registered Forex broker-dealer. 

In 2021, London-based IG Group acquired tastylive, Inc. (previously known as tastytrade) and assigned it to lead business in North America. tastyfx is the fastest-growing forex broker in the US over the past few years. Changing the IG US name to tastyfx marks the next chapter, in aligning with the tasty brand family and offering a more forex-focused experience. This combined team has years of experience like institutional brokers, but also a passion for disrupting the entire trading industry.    

Our dream is simple: we want more people to find more success with a better trading experience. That's why we're investing heavily in the right people, technology, and media to make that happen in the US and across the globe.   

Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. 

tastytrade | tastylive  | tastyfx 
1330 W Fulton Market, Chicago, IL 60607   

*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!