Technical Support Specialist - Encore Strategic

Make the next step in your IT career in tight-knit, positive, teamwork-driven MSP. As an OnSite Technical Support Specialist, you'll be the bridge between technology and people for businesses in Brevard County and Central Florida. Your ability to understand client needs, analyze symptoms, and identify underlying issues will make a difference for everyday people doing their jobs in a wide variety of end user environments. From addressing hardware concerns to troubleshooting network and server configurations, you'll get your hands on a variety of technical challenges.

This job is being posted by Encore Strategic on behalf of OnSite.

We’ll provide:

• Competitive Compensation: $58,000-$75,000 depending on experience
• Benefits: Company 3% matching IRA, accrued PTO, mileage reimbursement
• Supportive Environment: Collaborative teamwork and a highly skilled support network
• Growth Potential: Your growth aligns with our evolving technologies and client needs
• Strong Core Values: Love, Support, Transparency, Forward Thinking, Peace, Relationship, and Edification

What you’ll do:

• Client-facing support - Troubleshoot, diagnose, and resolve tickets both at the OnSite office and at client locations
• Support Microsoft Server, Exchange, and O365 environments
• Use backup and recovery software and methodologies and basic firewall functions
• Deploy, monitor, troubleshoot and update software using PowerShell and RMM
• Troubleshoot basic networking hardware and protocols

Skills You’ll Need:

• 4 years supporting frontline users and backend small business systems
• Knowledge of Microsoft Windows and Server products, Exchange, Office 365, firewalls, networking, and similar technologies
• Experience with automation tools like PowerShell and RMM
• MSP Experience Preferred
• Microsoft and Cisco certifications and/or Mac OS experience preferred
• Ability to communicate technical problems with non-technical end-users
• Valid driver's license with a reliable vehicle
• Willingness to complete Kaseya University in the first 90 days

Ready to Apply?

• Quick apply with your resume
• OR
• Get a head start on the application process through our online portal

https://www.ondemandassessment.com/link/index/JB-GWSA5M4CK?u=1110981

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