Technical Support Specialist Full-Time - Mid America Health

Mid America Health is growing! We're looking for a dedicated Technical Support Specialist to join our team! This full-time role is ideal for someone with strong customer service skills, excellent multi-tasking abilities, proficiency in Microsoft 365, and a knack for problem-solving!

Technical Support Specialist

Hours: (M-TH) 7am-4pm and (F) 7am-2pm, rotating on call schedule

Location: Onsite in Greenwood, IN

Rate: $50K/year

This position will work under the IT Manager and will primarily be responsible for:

• Providing level one technical support for field and office staff
• Assisting with the imaging and deployment of new devices and software
• Diagnosing and repairing minor equipment issues
• Coordinating and scheduling service repairs for equipment
• Maintaining and tracking accurate inventory of IT and dental equipment
• Creating and updating IT process and procedure documentation as needed
• Monitoring EDR for security alerts
• Assisting with larger IT projects and initiatives as needed

Technical Support Specialist Job Requirements:

• Bachelor's degree in a related field or equivalent experience
• ITIL Certification (preferred)

Technical Support Specialist ideal candidate will possess skills in:

• Excellent time management and problem-solving skills
• Ability to explain technical concepts to non-technical staff
• Must be able to troubleshoot with field staff remotely
• Experience with Intune or other MDM (preferred)
• Experience in a healthcare/dental setting (preferred)