Technical Support Specialist I - Mercury Insurance Services, LLC

Overview:

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2024!

 

State specific pay scales for this role are as follows:

The compensation range for CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA is $48,835 to $87,903.

The compensation range for NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME is $44,395 to $79,911.

The compensation range for UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV is $39,956 to $71,920.

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities:

Position Summary:

The primary job function of the Technical Support Specialist I to be responsible for planning, upgrading, installing, configuring, troubleshooting, and maintaining hardware and software related to end-user computing devices such as desktop, laptop, mobile devices, their peripherals and related technologies.

Essential Job Functions:
-Provides day to day technical and operational support for Desktop and Laptop Computers including complex technical support troubleshooting, system monitoring, and hardware and software upgrade, setup, installation.
-Plans and executes new deployments, upgrades and technology refreshes.
-Schedules and/or coordinates vendor service calls (e.g. repairs, installations, equipment removal, and preventive maintenance.

Qualifications:

Education:  

 

• Worker characteristics are normally acquired through completion of a 2-year undergraduate degree in computer science, information systems or related field. 
• Completion of related industry certifications such as CompTIA A+ recommended.

 

Experience: 

 

• 1-3 years of prior end-user Computing Support including configuration, installation, upgrade planning, and troubleshooting complex operating system and hardware issues.

 

Preferred Experience:

• 1-2 years of experience with ServiceNow
• 1-2 years of experience with Windows Autopilot

 

Knowledge and Skills:  

 

•  Experience in supporting, upgrading and evaluating Windows Operating Systems, Microsoft Office applications, Android or IOS operating systems and related hardware and software systems.
•  Experience with end-user device scripting, packaging and imaging technologies.
•  Experience with end-user device security and endpoint management and protection technologies.
•  Exercises judgment within defined procedures and practices to determine appropriate action.
•  Follows end-user computing processes and procedures and may make recommendations to these processes.
•  Require excellent teamwork and interpersonal skills; ability to communicate complicated concepts to both management and technical staff and thrive in cross-functional environment is highly recommended. 
•  Must be able to travel to remote company locations and be available to work extended hours and/or weekends on short notice. 

 

About the Company:

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, paid Company holidays, and volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

Pay Range:USD $23.48 - USD $42.26 /Yr.