Technical Support Specialist I at ICONMA, LLC

• Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance, and hardware.
• Respond to assigned tickets.
• Evaluates, prioritizes, resolves problems and requests, or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation for Tier 1 Service Desk.
• Collaborates with higher level technical areas on planning and issue resolution.
• Prioritize work load to appropriately respond to customer needs and demands.
• Acts as a liaison between customers and senior technical staff
• Project facilitation: Complete tasks associated with projects or activities that relate to the desktop support environment, such as system upgrades, system integration and system administration.
• Perform other duties as assigned.

Requirements:

• Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
• Ability to understand, be accountable, and complete assigned tasks associated with projects. Such as system upgrades, system integration, and system administration.
• Strong customer service skills, including written and verbal communication skills.
• Ability to prioritize work load to appropriately respond to customer needs and demands.
• The employee is expected to provide support documentation for Tier 1 support staff.
• Must have Windows Imaging experience.
• High School plus 2 years desktop support in an enterprise environment, or equivalent combination of education and experience.
• Completed High School (Diploma or GED).
• Imaging experience.
• Customer service and technical support experience.

Preferred:

• Degree in a field of study with desktop support experience in an enterprise environment preferred.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Shruthi Vari

Phone: (732) 384-1970