Technical Support Specialist II - CHA Consulting, Inc.

Finding a better way.

At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help people. We improve our world.

At CHA, we embed ourselves in our communities – and take pride in improving things where we live. At the foundation is a commitment to inclusion and diversity and choosing to treat everyone with dignity and respect. We also take accountability for making decisions that promote sustainability in our business and our designs. We are on a mission to reduce our environmental footprint and bring greener solutions to our clients. We are responsibly creating a more sustainable future in ways that we can all see and touch. Together. Every day. 

CHA Consulting, Inc. is currently seeking a Technical Support Specialist II to join our Corporate - Information Technology Team working a hybrid schedule at one of our Massachussetts offices in Boston, Norwell, or Burlington. If you are someone who enjoys working in a team environment, interacting with others on a daily business, and action oriented; then this role may be for you!

CHA's corporate support teams provide vital specialized services to our technical business lines and market teams including, financial, legal, marketing, business development, human resources, information technology and operational services. These teams may also support clients when their skills and expertise are required.

The Technical Support Specialist II is responsible for providing technical support and assistance to end users with technical hardware and software system issues. This includes receiving, prioritizing, documenting and actively resolving end user Helpdesk tickets which may require the individual to troubleshoot in person and more often, remotely. 

The professional in this role installs new software on company computers, builds new and/or rebuilds existing computers, and maintains software inventory and licesnsing compliance. Additionally, the Technical Support Specialist II updates IT documentation, FAQ's, and training materials, conducts IT orientation for new employees, and other duties as assigned. 

At CHA, you can build a career and find your passion across our diverse business lines and project teams. Being part of CHA means being part of a team of talented professionals, where you’ll find support for your career growth and the opportunity to impact our industry and our communities. Find your “why” at CHA!   

• Associate’s degree or equivalent combination of education and experience 
• Minimum 2 years' Technical Support experience 
• MS Certified Professional certification preferred 
• A+ certification a plus 
• Experience with Windows Powershell, knowledge of OSI model
• Experience with Microsoft Windows and Office 365 applications 
• Experience supporting AutoCAD and/or MicroStation preferred
• Other troubleshooting applications a plus 
• Ability to problem solve effectively, detail oriented
• Approachable personality 
• Valid driver's license required 

$27.40 - $34.13

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. 

At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways – always searching, never settling – to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible.

We as an organization celebrate the values of inclusion and equality, and advocate for the full participation of all people in an environment free of discrimination. To support these values, we invite all qualified applicants to be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, protected veteran status, or any other characteristic protected by law.