Technical Support Specialist at Kforce Inc.
Jacksonville, FL 32256
About the Job
- Act as SME for IT shared services and Office 365, developing deep product knowledge and maintaining support documentation
- As a Technical Support Specialist, you will resolve user issues, provide advanced support, and deliver training on IT systems and Office 365
- Partner with external vendors to manage releases, changes, and ensure alignment with business strategies
- Track metrics, analyze system performance, and develop key reports and dashboards
Requirements:
- Bachelor's degree in Organizational Management, IT/Computer Science, or a related field
- 3+ years of experience in IT support, with expertise in Office 365, Windows systems, SharePoint, Power BI, SQL, Teams, MS Office, and Visio
- Strong communication, problem-solving, and multitasking abilities
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
