Technical Support Specialist - Honeywell

Honeywell Buildings Technology (HBT) is a leader in building automation, fire, security, energy management, and software. Our vast base of service customers expects us to provide lifecycle upgrades and other solutions that improve the performance of their facilities. Our approach begins by working with the end customer to identify and prioritize their desired outcomes. The TSS will help both customers and field personnel select and define use cases that will achieve those outcomes.


The TSS will work with existing Service customers, together with our internal teams, including spot, service operations and sales in the ideation of improvements, and then drive to scope, estimate, propose and close modernization and renewal works within our account base.


RESPONSIBILITIES


Main job responsibilities included but not limited to:



+ Directly drive efforts for orders growth on SSJ, RQ, and Services Contract business


+ Work with Services Account Managers, Vertical Account Managers, Field Service Supervisors, and Field Service Professionals to identify potential services opportunities, contribute to create a healthy pipeline (at least 3x of assigned quota) and assist at all stages of the sales process as needed to help drive successful outcomes


+ Support assigned Profit Centers to achieve Annual Operating Plan (AOP) SSJ and RQ orders and revenue


+ Provide an accurate monthly forecast using information from NEX platform


+ Coordinate with HBS Services Leaders (SBL/FSS), FSP and P&E in completing the proposal / estimate


+ Work with sales and FSS/site personnel to get required site data


+ Visit customer sites and perform job walks if required for estimating purposes


+ Provide value to our Service customers by engaging in technical discussion leading to site improvements


+ Using detailed customer specifications and requirements, prepare Scope Of Work (SOW) / RFQ as needed to identify required proposal content


+ Communicate solutions to internal and external customers in an easily understood manner


+ Learn quickly and think independently


+ Multi-task in a deadline driven environment


+ Other responsibilities as determined by operations leadership


+ Travel 25%



The salary range for this position is $106,000 - $133,000. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.


In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: benefits.honeywell.com.


The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.


YOU MUST HAVE


10+ years of technical experience in HVAC and BAS systems


WE VALUE



+ Strong knowledge of the Construction Ecosystem. Includes contractors and consultant


+ Strong knowledge of Fire, Security, and Software


+ Strong skills with NEX platform


+ Outcome-based selling skills


+ Demonstrated ability to consistently meet or exceed Annual Operating Plan


+ Strong communication skills


+ Ability to work as part of a teamwork team


Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.